CRM Developer / Integration Specialist

Aberystwyth University; Aberystwyth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading university in the UK is seeking a CRM Developer / Integration Specialist to service its Information Technology needs. The successful candidate will manage Dynamics 365 CRM solutions and lead a team in developing integrations across university systems. Responsibilities include overseeing Power Platform projects, training staff, and driving innovative technology use. A degree in IT or Computer Science and significant experience with Dynamics 365 and Power Platform are essential. This role offers comprehensive benefits and opportunities for professional development.

Benefits

Flexible working policy

Generous leave entitlements

Commitment to Professional Development

Enhanced pension contributions

Staff discounts

Qualifications

• Proven experience of Dynamics 365 implementations with performance tuning.
• Strong experience of Power Platform development.
• Ability to manage and lead a small team effectively.

Responsibilities

• Develop and support CRM solutions in Dynamics 365.
• Line manage Project Support Officer and System Analyst.
• Ensure project delivery follows Agile methodology.

Skills

Dynamics 365 Solution Management

Power Platform development

Database systems (Oracle, Microsoft)

Organisational skills

Welsh Level A1

Education

Degree in IT, Computer Science or Software Engineering

Tools

Power Apps

PL/SQL

HTML/CSS

Job description

The Role

This role will be based in Information Technology Services (ITS), we are a customer-focused department servicing the Information Technology needs of Aberystwyth University. You will be required to demonstrate an excellent knowledge of Dynamics 365, Power Apps, Microsoft Fabric, Azzure Data Factory, Integrations, API’s, Oracle Technologies and SQL.

The CRM Developer / Integration Specialist will report to the Head of IT Applications and Development. They will be responsible for the development and support of function required to meet the needs for a Marketing focused Dynamics 365 CRM. They will be responsible for AU Dynamics 365 Environments, Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, CRM forms, Azure Logic apps and Power Automate.

The role will also entail managing the integrations across the range of university in-house developed applications including the Admission System (APEX Oracle), Clearing Application (APEX Oracle) and Gecko Event management. Integrations will be between the University’s systems, and third party provided software both hosted on premise and cloud based.

In this role, you will be required to line manage, support and train the Project Support Officer and a System Analyst / Developer currently working on the University CRM implementation, integrations and supporting applications. Based on your knowledge and expertise, you will create detailed specifications and with the support of your team to build the development solutions that most effectively meet the marketing CRM requirements of the university

You will be a creative, innovative thinker with outstanding problem-solving skills, able to learn quickly and adapt to new challenges. With a keen interest in new and emerging technologies, you are passionate about innovation and excited by the idea of bringing these within our mainstream usage. Your excellent written and oral communication enables you to present ideas clearly and effectively to colleagues, senior management and project partners.

To make an informal enquiry, please contact Iola Hagen, Head of IT Applications and Development [e-mail].

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check.

Appointments are normally made within 4 - 8 weeks of the closing date.

What you’ll do

This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.

Informal training will be provided through working with existing members of the Development team and using systems manuals and online training materials.

CRM Development and Integration

• Liaise with users in Global Marketing and Recruitment (GMSR) to understand their specific requirements and work with them to design appropriate CRM and data integration solutions.
• Work within the AU Dynamics 365 Environments, Solutions, Journeys and Integrations.
• Work with and train the team to use Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications), Microsoft Dataverse, Power Automate SharePoint.
• Work with and train other systems developers to agree data structures and user interfaces.
• Develop, test, document and support form integrations providing controlled data query and data input functionality.
• Knowledge of performing data integrations with Oracle technologies.
• Awareness of the bilingual nature for creating data input forms and reports.
• Develop additional web functionality using Oracle APEX.
• Develop, test, document, and support data processing functions to assist in maintaining accurate and reliable data in the CRM system and to support the exchange of such data between the CRM and other associated systems.
• Develop data migration strategies and support the transition to new systems.
• Responsible for taking forward new initiatives and ensuring best practice.
• Line management of the Project Support Officer and a System Analyst / Developer.
• Define the work required, set objectives, organise, and delegate work to reports according to their skills and abilities.
• Coordinate delivery of own and reports’ work with other teams across the University.
• To ensure that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members.
• Engage all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment.

Staff Management

Technology Leadership

• To keep up to date with developments around the University’s core business software to identify potential risks and opportunities relating to business practices and where appropriate make recommendations for future adoption of new systems.
• To foster excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business.
• To support and input into business cases for new digital initiatives for university committees and Executive team.
• Participate in the development and implementation of annual operational plans for the team.
• Write and deliver presentations, briefings or workshop sessions to staff, students or external bodies, taking account of the knowledge base of the participants and the complexity of the subject matter.
• Assist in developing training materials and delivering user training to support these systems.
• Liaise with external suppliers such as Gecko Engage and external consultants.
• To develop wide-ranging and specialist understanding of the theory and practice associated with the role and to keep this current.

Project Delivery

• Ensure that projects and reports are delivered in line with Agile methodology. Ensure that the work and applications under their responsibility are delivering value through close alignment to business goals, frequent delivery, empowering staff, and close collaboration with the customer.
• To ensure effective project management is in place for all their and their reports’ initiatives, working with external suppliers, stakeholders, students, and staff across the University to ensure projects are delivered on time, to budget, and meet the University’s requirements.
• To establish and ensure that all their IT application development projects are delivered to the required standards.
• To ensure that relevant documentation is produced as part of the project lifecycle and handover of systems to production.
• To maintain knowledge of, and implement, sector and industry project management best practice.
• Run procurements and tenders with suppliers. Including producing funding applications, tender or specification documents for suppliers which may be complex.
• Work collaboratively with external agencies and other HEIs.

Service Provision

• To ensure that IT application services in their area of responsibility are operationally effective, meet KPIs and performance indicators as required by the University. This will include setting standards, monitoring services, and adapting them as required.
• To promote continuous improvement across all IT application services and the development process.
• To foster the highest standards of customer service.
• To maintain the highest standards of security and data protection, keeping up-to date with all relevant legislation, regulation and best practice to ensure that applications and new IT developments are secure.
• To ensure robust communication and engagement plans are in place for stakeholders and customers of IT applications.
• To ensure that services provided provide business continuity, are backed up, and can be recovered in the event of a disaster. This includes keeping relevant documentation up-to-date and testing disaster recovery strategies.
• To liaise closely with the IT Infrastructure team on the delivery of IT applications.
• To ensure applications are provided in a way that ensures the University meets its obligations under
• The Welsh Language (Wales) Measure 2011 and the University’s Welsh LanguageStandards
• General Data Protection Regulation (GDPR)
• The University’s Information Security Policy and related legislation
• The Competition and Markets Authority (CMA)
• To undertake health and safety duties and responsibilities appropriate to the post.
• To be committed to the University’s Equal Opportunities and Diversity Policy, together withOther dutiesan understanding of how it operates within the responsibilities of the post.
• To be committed to your own development and that of your staff through the effective useof the University’s Effective Contribution Scheme.
• Any other duties reasonably requested by your Line Manager.

Who you are – Qualifications, Experience, Knowledge and Skills required

Essential

1. Degree level qualification in IT, Computer Science or Software Engineering.
2. Experience of Dynamics 365 Solution Management, performance tuning in dynamics 365 implementation.
3. Experience of Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, Power Automate SharePoint.
4. Experience of Planning, Implementation, Development, Data Migration, Data Mapping, Loading, Transformation.
5. Experience of working with database systems including Oracle and Microsoft.
6. Experience in using one or more applications development languages including PL/SQL, Perl, PHP, JavaScript or HTML/CSS.
7. Work closely and efficiently with team members, other colleagues and third parties to ensure support requirements are fully achieved.
8. Strong organisational, analytical, and problem-solving skills with the ability to prioritise and work successfully under pressure.
9. Oral (spoken) and Written Welsh Level A1* or evidence to demonstrate an on-going commitment to learn Welsh to this level.
10. Proven managerial skills with ability to motivate self and others.
11. Excellent verbal and written communication and interpersonal skills, demonstrating an ability to communicate effectively with staff of varying levels of seniority as well as with external agencies, suppliers, customers etc

Desirable

1. ITIL / Agile Certified / Prince2
2. Experience of working with Higher Education Systems.
3. Experience of reporting dashboards and Power BI.
4. Experience of Source Control tools.
5. Experience of using Oracle APEX.
6. Knowledge security technologies and data protection / GDPR
7. Oral (spoken) and Written Welsh Level A2**

*More information on Welsh Language Levels can be found at: https://www.aber.ac.uk/en/hr/policy-and-procedure/welsh-standards/

How to apply

To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements.

Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Benefits

• Flexible working policy
• 36.5 – hour week for full-time roles
• Generous leave entitlements – 27 days annual leave plus bank holidays and university closed days
• Commitment to Professional Development
• Enhanced contribution to our workplace pension schemes
• Staff recognition and reward schemes
• Opportunity to learn the Welsh language for free
• Staff relocation bursary
• Maternity, Paternity, Parental and Adoption Leave
• Staff discount for gym facilities, hospitality, and retail on campus.

Please keep reading

We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Employment Visa

Under the UK Government’s points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.

For more information, please visit: https://www.gov.uk/skilled-worker-visa