CRM Database Controller

The Norfolk Hospice; Hillington; A distancia; GBP 28.000 - 38.000; Jornada completa

Descripción de la vacante

The Norfolk Hospice is seeking a CRM Database Controller to support fundraising activities through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability to ensure data is accurate, accessible and used to inform fundraising decisions.

You will work with a highly organised team, have experience with large customer databases, and collaborate across teams to maintain CRM integrity and enable

Formación

• Experience with large customer or membership databases.
• Strong attention to detail and highly organised.
• Ability to prepare data selections and provide analysis to maximise income.
• Collaborate across teams to integrate CRM with other systems.

Responsabilidades

• Support fundraising activity through high-quality data management.
• Provide insightful reporting and effective supporter segmentation.
• Prepare data selections and perform analysis to inform fundraising decisions.
• Support ongoing integration with other organisational systems while maintaining CRM integrity.

Conocimientos

Data management

Analytical capability

Reporting

Supporter segmentation

Attention to detail

Descripción del empleo

Location: Tapping House, Wheatfields, Hillington, Norfolk, PE31 6BH.
Hours of work: 30 - 37.5 hours per week - contracted hours to be agreed at point of recruitment
Annual Leave: 25 days increasing to 27 after 5 years' service and 29 after 9 years' service + 8 days in lieu of public holidays (FTE)

Closing Date: Monday 9th November 2026

If you have any queries please email [e-mail]

The CRM Database Controller plays a key role in supporting and improving fundraising activity through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability, ensuring data is accurate, accessible and used to inform fundraising decisions.

We are seeking a highly organised individual with excellent attention to detail and experience working with large customer or membership databases. Working closely with the fundraising team, you will prepare data selections and provide analysis that helps maximise income and supporter engagement. Your role will also work across teams to support the ongoing integration with other organisational systems while maintaining the integrity of our CRM.