CRM Manager (Dynamics 365) - £42,500

Nichols Digital Ltd; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a CRM Officer to manage their Dynamics365 CRM system. This role requires current commercial experience with Dynamics365 and focuses on ensuring data management and compliance with GDPR standards. The successful candidate will act as the CRM product manager, coordinating with cross-functional teams and managing the change request process to enhance fundraising and digital strategies. This position allows for considerable remote work alongside infrequent travel.

Qualifications

• Proven experience managing CRM systems, specifically Dynamics365.
• Ability to collaborate with cross-functional teams.
• Strong understanding of data compliance and financial management.

Responsibilities

• Manage the CRM to ensure effective data management.
• Implement compliance processes for GDPR and data integrity.
• Coordinate Change Request processes and liaise with teams.

Skills

Current commercial experience with Dynamics365

Data management

GDPR compliance

Stakeholder collaboration

Training and guidance provision

Tools

Dynamics365

Job description

***** PLEASE READ - This role will be remote heavy, requiring you to attend the head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation*****

****MUST have current/ recent commercial experience with Dynamics365 (D365)****

Customer Relationship Management, CRM Officer, CRM Manager, CRM Product Manager, MS Dynamics 365, Dynamics365, Microsoft, Data & GDPR.

You will manage the business CRM to ensure it is properly used, effective data management process workflows are implemented and maintained to ensure that supporters’ data quality and integrity is compliantly maintained.

You will be the CRM product manager ensuring that the business can deliver on its fundraising, CRM and digital strategies. As CRM Officer you will be responsible for the management of the Change Request process, including both the gathering of detailed requirements for user proposed changes as well as the appropriate triaging of all incoming CRM requests and tickets to ensure they are correctly allocated for follow up against clear SLAs and that a feedback loop is in place to users and line management.

THE ROLE

70% - CRM Management; Data, Financial & GDPR compliance. Dynamics365 Configuration. Maintain industry knowledge. Work with IT and cross functional teams.

25% - CRM Collaboration & Change Management: Liaise with charity teams. Collaborate with fundraising, communications and finance teams. Building key relationships. Provide CRM inductions and guidance/ training when needed.

5% - Other: Adhere to policies and procedures. Undertake any other duties that may be required.