CRM Administrator

Chatham House; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual leave and benefits package

Job summary

Chatham House is seeking a CRM Administrator to support and improve the Microsoft Dynamics 365 CRM and its interfaces. The role involves hands-on development, maintenance and first-line support to help colleagues use the CRM effectively across the organisation.

You will maintain the CRM, troubleshoot data and system issues, import data from Excel/CSV, and provide CRM data for stakeholder briefs. The position is hybrid in London, with at least two days on site weekly.

Qualifications

• Experience with Microsoft Dynamics 365 and data handling.
• Strong troubleshooting and problem-resolution skills, with GDPR awareness.
• Ability to build effective working relationships with a wide range of users and stakeholders.

Responsibilities

• Maintain and develop the Microsoft Dynamics 365 CRM to meet user needs.
• Monitor, investigate and resolve data and system issues across transactions, events, and integrations.
• Import data from Excel/CSV and ensure data quality and accurate mapping.
• Provide segmented CRM data in response to user briefs for better decision making.
• Support ongoing CRM process improvements and data quality enhancements.

Skills

Stakeholder engagement

Troubleshooting

Tools

Microsoft Dynamics 365

Power Platform

SQL

DevOps

Ticketing system

Job description

Chatham House is looking for a CRM Administrator to provide first-line support for developing, maintaining, and improving our Microsoft Dynamics 365 CRM and its key interfaces. This practical, hands-on role supports colleagues across the organisation in using the CRM effectively and confidently.

What you will do

• Maintain, develop and support the Microsoft Dynamics 365 CRM so it performs effectively and meets user needs.
• Monitor, investigate and troubleshoot data and system issues, including those linked to transactions, events, membership applications and third-party integrations.
• Import data from Excel, CSV and text files, ensuring information is cleaned, quality assured and accurately mapped.
• Provide segmented data in response to user briefs and support colleagues to use CRM data effectively.
• Improve CRM data quality and support ongoing improvements to CRM processes and operations.

What we’re looking for

• You will have experience working with Microsoft Dynamics 365 and strong data skills, including querying data, working with views and marketing lists, customising forms, views and entities, and importing data from Excel or CSV files.
• You will bring strong troubleshooting and problem-resolution skills, broad knowledge of data protection, GDPR and privacy best practice, and the ability to build effective working relationships with a wide range of users and stakeholders.
• Experience with Microsoft Power Platform, workflow creation, database design, SQL, DevOps or another ticketing system would be desirable.

Benefits:

Benefits include approximately 37 days annual leave (including public holidays and Chatham House closure days), pension salary exchange, employee assistance programme, parental leave, flexible working and other benefits designed to suit your lifestyle. All of this, in a professional, engaging and intellectually stimulating environment.

Salary:

£40,000 per year.

Contract

Full-time, Permanent.

Location

St James's Square, London. This is a hybrid role based in our London office. The successful candidate will be expected to work onsite at least 2 days per week.

Application closing Date:

Sunday 10 October 2026, 23:59 BST.

We are an equal opportunity employer; we value diversity and do not discriminate on the basis of protected characteristics. We encourage applications from all backgrounds.

If there is anything we can do to improve your experience or support you, please get in touch at [e-mail].