CRM Manager

World Horse Welfare; England; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Generous pension scheme

Cash health plan

Minimum of 31 days' holiday

Paid employee sickness absence scheme

Death in service

Job summary

A charitable organization in the UK seeks an experienced CRM Manager to lead the CRM strategy and ensure data quality. The role requires advanced Microsoft Dynamics 365 knowledge and skills in the Power Platform. Responsibilities include optimizing CRM systems and collaborating with teams to enhance supporter engagement. Benefits include a generous pension scheme, minimum of 31 days' holiday, and a commitment to equality and diversity in employment.

Qualifications

• Advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimizing CRM systems.
• Ability to communicate complex information clearly for non-technical colleagues.
• Good understanding of data protection and compliance.
• Experience in fundraising or charity environment is desirable.

Responsibilities

• Lead the charity’s CRM strategy and management.
• Ensure data quality and oversee CRM business processes.
• Collaborate with stakeholders across the charity.
• Lead CRM business processes and data quality improvements.

Skills

Microsoft Dynamics 365

Power Platform

Communication skills

Data protection knowledge

Tools

Power Automate

Power Apps

Power BI

Job description

Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.

About the role

This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.

This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About you

You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non‑technical colleagues. Highly organised and detail‑oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.

What we offer

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under‑represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.

World Horse Welfare takes great pride in being realistic, compassionate and forward‑thinking and the successful applicant for any of our vacancies will be expected to share these values.

Closing date

Friday 30th of January

Interview date

Tuesday 10th of February

Please click on the apply button to access and view the attached Job Description and Person Specification.