CRM Administrator

The Michael Klein Group; Greater London; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

37 days annual leave

Pension salary exchange

Employee assistance programme

Parental leave

Flexible working

Job summary

Chatham House is seeking a CRM Administrator to provide first-line support for developing, maintaining, and improving our Microsoft Dynamics 365 CRM and its key interfaces. This role supports colleagues across the organisation in using the CRM effectively and confidently.

You will handle data imports, troubleshoot issues, and contribute to data quality and CRM process improvements while working in a hybrid London office, onsite at least two days a week.

Qualifications

• Experience with Microsoft Dynamics 365, data querying, views and lists, and importing data from Excel/CSV.
• Strong troubleshooting, data protection, GDPR knowledge, and stakeholder relationship skills.
• Experience with Power Platform, workflow creation, SQL, and ticketing systems desirable.

Responsibilities

• Maintain and support Microsoft Dynamics 365 CRM to meet user needs.
• Monitor, investigate and troubleshoot data and system issues including transactions, events, and third-party integrations.
• Import data from Excel, CSV and text files with quality mapping.
• Provide segmented data in response to user briefs and support CRM data use.
• Improve CRM data quality and support CRM processes and operations.

Skills

Data skills

Troubleshooting

Stakeholder engagement

Tools

Microsoft Dynamics 365

Power Platform

SQL

DevOps or ticketing system

Job description

Chatham House is looking for a CRM Administrator to provide first-line support for developing, maintaining, and improving our Microsoft Dynamics 365 CRM and its key interfaces. This practical, hands-on role supports colleagues across the organisation in using the CRM effectively and confidently.

What you will do

• Maintain, develop and support the Microsoft Dynamics 365 CRM so it performs effectively and meets user needs.
• Monitor, investigate and troubleshoot data and system issues, including those linked to transactions, events, membership applications and third-party integrations.
• Import data from Excel, CSV and text files, ensuring information is cleaned, quality assured and accurately mapped.
• Provide segmented data in response to user briefs and support colleagues to use CRM data effectively.
• Improve CRM data quality and support ongoing improvements to CRM processes and operations.

What we're looking for

• You will have experience working with Microsoft Dynamics 365 and strong data skills, including querying data, working with views and marketing lists, customising forms, views and entities, and importing data from Excel or CSV files.
• You will bring strong troubleshooting and problem-resolution skills, broad knowledge of data protection, GDPR and privacy best practice, and the ability to build effective working relationships with a wide range of users and stakeholders.
• Experience with Microsoft Power Platform, workflow creation, database design, SQL, DevOps or another ticketing system would be desirable.

Benefits

Benefits include approximately 37 days annual leave (including public holidays and Chatham House closure days), pension salary exchange, employee assistance programme, parental leave, flexible working and other benefits designed to suit your lifestyle. All of this, in a professional, engaging and intellectually stimulating environment.

Salary

£40,0​00 per year.

Contract

Full-time, Permanent.

Location

St James's Square, London. This is a hybrid role based in our London office. The successful candidate will be expected to work onsite at least 2 days per week.

Application closing Date

Sunday 10 October 2026, 23:59 BST.

We are an equal opportunity employer; we value diversity and do not discriminate on the basis of protected characteristics. We encourage applications from all backgrounds. If there is anything we can do to improve your experience or support you, please get in touch at [e-mail] .

Department IT Locations London