CRM Data & Insights Lead — Fundraising

The Norfolk Hospice; Hillington; Remote; GBP 28,000 - 38,000; Full time

Job summary

The Norfolk Hospice is seeking a CRM Database Controller to support fundraising activities through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability to ensure data is accurate, accessible and used to inform fundraising decisions.

You will work with a highly organised team, have experience with large customer databases, and collaborate across teams to maintain CRM integrity and enable

Qualifications

• Experience with large customer or membership databases.
• Strong attention to detail and highly organised.
• Ability to prepare data selections and provide analysis to maximise income.
• Collaborate across teams to integrate CRM with other systems.

Responsibilities

• Support fundraising activity through high-quality data management.
• Provide insightful reporting and effective supporter segmentation.
• Prepare data selections and perform analysis to inform fundraising decisions.
• Support ongoing integration with other organisational systems while maintaining CRM integrity.

Skills

Data management

Analytical capability

Reporting

Supporter segmentation

Attention to detail

Job description

The Norfolk Hospice is seeking a CRM Database Controller to support fundraising activities through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability to ensure data is accurate, accessible and used to inform fundraising decisions.

You will work with a highly organised team, have experience with large customer databases, and collaborate across teams to maintain CRM integrity and enable