CRM & Customer Insights Analyst

SCHUH; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Up to 40% product discount

28 days holiday (including bank holi-

Birthday off

Flexible working hours

Hybrid working options

Perk platform discounts

Wages-on-demand (access your wages)

Employee assistance programme

Pension scheme

Development and progression

Paid volunteering day

Job summary

schuh is seeking a Customer Data & Insights Assistant to join the expanding Customer Data & Insights team in London. You will learn and apply data analytics skills across CRM, loyalty, and customer insights while supporting day-to-day administration and project work.

The role focuses on CRM reporting, data accuracy, and delivering actionable insights to help understand customers and segments. A degree or relevant experience, plus proficiency with Microsoft Office and Google Analytics, will help

Qualifications

• Data-focused individual with analytical mindset.
• Degree in Business, Mathematics, Digital Marketing, Data Science/Analytics or Marketing, or ≥1 year data/CRM experience.
• Experience with Microsoft Office and Google Analytics desirable.
• High attention to detail and collaborative mindset.

Responsibilities

• Take ownership of CRM Reporting on a Weekly, Monthly, and Quarterly basis.
• Support with CRM and loyalty database, campaigns and project reporting.
• Work with and support CRM Customer Insight Team and wider business with actionable CRM insights.
• Use data to tell the story about why things have happened and what we might do differently.
• Gain a deep understanding of schuh's customers and associated segments.
• Support with audience lists for communications.
• Stay updated on the latest industry trends and best practices to continually improve own skills and CRM knowledge.
• Work across multiple software tools and internal CRM system reporting when required.
• Support CRM and loyalty project-based work.

Skills

Data Focused

Inquisitive and Ambitious

Attention to detail

Collaborative team player

Strong appetite to learn

Education

Relevant degree in Business, Mathematics, Digital Marketing, Data Science/Analytics, or Marketing

Tools

Microsoft Office

Google Analytics

Job description

schuh is seeking a Customer Data & Insights Assistant to join the expanding Customer Data & Insights team in London. You will learn and apply data analytics skills across CRM, loyalty, and customer insights while supporting day-to-day administration and project work.

The role focuses on CRM reporting, data accuracy, and delivering actionable insights to help understand customers and segments. A degree or relevant experience, plus proficiency with Microsoft Office and Google Analytics, will help