CRM & Marketing Ops Assistant

Shoosmiths LLP; City of Edinburgh; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Disability Confident Employer

Job summary

Shoosmiths LLP is seeking a CRM Systems Assistant in Edinburgh to support day-to-day CRM and marketing automation. You will help maintain relationship data, deliver reporting and insights, and enable colleagues to use CRM effectively across Business Development, Events and Digital teams.

You will work with InterAction, Salesforce or similar platforms, supporting Power BI reporting, data quality initiatives and audience segmentation for campaigns.

Qualifications

• Experience using CRM platforms and data management processes.
• Experience producing reports and dashboards in Excel and Power BI.
• Experience supporting users and internal stakeholders.
• Experience with marketing automation and campaign analysis.

Responsibilities

• Support day-to-day CRM platform administration and onboarding.
• Maintain data quality, validate client and contact information.
• Produce regular and ad-hoc reports, dashboards and visualisations.
• Assist with marketing automation, email campaigns and event communications.
• Support cross-functional stakeholders with CRM processes and insights.

Skills

CRM administration

Data quality

Reporting & dashboards

Power BI

Microsoft Excel

User support

Marketing automation

Relationship management

Tools

InterAction

Salesforce

Power BI

HubSpot

Vuture

Job description

Shoosmiths LLP is seeking a CRM Systems Assistant in Edinburgh to support day-to-day CRM and marketing automation. You will help maintain relationship data, deliver reporting and insights, and enable colleagues to use CRM effectively across Business Development, Events and Digital teams.

You will work with InterAction, Salesforce or similar platforms, supporting Power BI reporting, data quality initiatives and audience segmentation for campaigns.