CRM - Customer Data & Insights Assistant

schuh; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Up to 40% product discount

Up to 28 days holiday

Birthday day off

Flexible working hours

Wages access platform

Employee assistance programme

Pension scheme

Development opportunities

Volunteer day

Job summary

schuh is seeking a Customer Data & Insights Assistant to support day-to-day CRM reporting and analytics. You will collaborate with the CRM team on data accuracy, campaign reporting, and loyalty data, helping to derive insights that inform customer strategies.

This role offers hybrid working options in the UK, with opportunities to grow data analytics skills across CRM, customer insights and reporting while learning from the Senior Executive.

Qualifications

• Degree in business, mathematics, digital marketing, data science/analytics or marketing, or 1+ year data/CRM experience.

Responsibilities

• Take ownership of CRM reporting on a weekly, monthly, and quarterly basis.
• Support CRM and loyalty databases, campaigns and project reporting.
• Provide actionable CRM insights with data storytelling.
• Help with audience lists for communications and ensure GDPR compliance.
• Develop knowledge of CRM tools and processes and support improvements.

Skills

Data focused

Attention to detail

Collaborative

Curious/Ambitious

Ownership of admin tasks

Learns quickly

Education

Bachelor-level degree or in Business, Mathematics, Digital Marketing, Data Science/Analytics, or Marketing

Tools

Microsoft Office

Google Analytics

Job description

Job Title: Customer Data & Insights Assistant

Reports To: Senior Customer Data & Insights Executive

Join our growing Customer Data & Insights team in this exciting opportunity to learn and develop your data analytics skills within the fashion industry. We’re looking for a curious, detail-focused individual who is always asking “why?” and enjoys getting stuck into both day-to-day administration and project work. This is a great opportunity to gain hands-on experience across CRM, Loyalty, customer insights and data analytics, while supporting a team that uses data to better understand our customers and our business.

Accountable For:

You will be responsible for supporting the CRM team with the day-to-day execution and management of CRM reporting, analytics, and administration. Take ownership of regular reporting for the CRM team, ensuring inputs are accurate and timely. Contribute and assist on project work across areas such as brand trends and customer insights. Develop knowledge of CRM tools and processes, supporting data accuracy and assisting with the identification and implementation of improvements and enhancements.

Main Duties & Responsibilities:

• Take ownership of CRM Reporting on a Weekly, Monthly, and Quarterly basis
• Support with CRM and loyalty database, campaigns and project reporting
• Work with and support CRM Customer Insight Team and wider business with actionable CRM insights
• Use data to tell the story about why things have happened and what we might do differently
• Gain a deep understanding of schuh’s customers and associated segments
• Support with audience lists for communications
• Stay updated on the latest industry trends and best practices to continually improve own skills and CRM knowledge
• Work across multiple software tools and internal CRM system reporting when required
• Support CRM and loyalty project-based work

Person/ Experience

• Data Focused Individual
• Relevant degree in either Business, Mathematics, Digital Marketing, Data Science/Analytics, or Marketing or least 1 year of experience in a data / CRM position
• Experience with tools such as Microsoft Package and Google Analytics desirable
• Inquisitive and Ambitious
• High level of attention to detail
• Collaborative team player
• Strong appetite to learn
• Ownership of administrative and ad-hoc tasks
• Work with own initiative and as part of the wider team
• Contributes with ideas and solutions
• Ensure all communication adheres to the GDPR policies
• Understand and comply with the Company’s Health & Safety policy & procedures
• Carry out any other duties as required

About the perks/benefits

• Up to 40% product discount for you and your loved ones
• Up to 28 days holiday (including bank holidays)
• PLUS your birthday off to celebrate you
• Flexible working hours and hybrid working options
• Perk platform for hundreds of discounts
• Manage, save and access your wages as you earn them to get paid your way
• Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services
• A pension scheme to help you save for the future
• Development and progression opportunities across stores and Head Office
• A paid volunteering day and opportunities to be a part of our company Purpose Groups

About schuh

At schuh we are the ‘Same but different’.

By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.

This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.

We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.

Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact [e-mail]