Customer Data & Insight Manager

Harnham; Lancashire; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A UK-based retail organisation is looking for a Customer Data & Insight Manager to enhance customer analytics, insight delivery, and CRM decision-making. This hands-on analytics position focuses on customer data, ensuring data quality and compliance. The ideal candidate should have strong SQL and Power BI skills, with a minimum of 2 years in a data-driven role. The role is hybrid, requiring 3 days onsite in Blackpool. A great opportunity to bridge the gap between data and marketing.

Qualifications

• Hands-on experience in data analysis or customer insight roles.
• Strong SQL skills and experience working with customer databases.
• Power BI and Excel experience required.
• Exposure to CRM platforms such as Bloomreach, Salesforce, or similar.
• Minimum 2+ years’ experience in a data-driven role.

Responsibilities

• Analyse and report on customer data to support CRM and marketing strategy.
• Build and maintain dashboards and reports using Power BI.
• Use SQL to query and explore customer databases.
• Support segmentation, targeting, and campaign insight.
• Improve data quality through cleansing and de-duplication.

Skills

Data analysis

SQL

Power BI

Excel

CRM platforms exposure

Tools

Power BI

SQL

Job description

Location: Blackpool (hybrid – 3 days onsite)

A UK-based retail organisation is seeking a Customer Data & Insight Manager to support customer analytics, insight delivery, and CRM decision-making across the business.

This is a hands-on analytics role focused on customer data rather than a people-management position. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance.

Key Responsibilities

• Analyse and report on customer data to support CRM and marketing strategy
• Build and maintain dashboards and reports using Power BI
• Use SQL to query and explore customer databases
• Support segmentation, targeting, and campaign insight
• Improve data quality through cleansing and de-duplication
• Ensure GDPR and customer data compliance
• Contribute to customer data transformation initiatives, including building a single customer view

Experience Required

• Hands-on experience in data analysis or customer insight roles
• Strong SQL skills and experience working with customer databases
• Power BI and Excel experience
• Exposure to CRM platforms such as Bloomreach, Salesforce, or similar
• Comfortable working with incomplete or evolving data environments
• Minimum 2+ years’ experience in a data-driven role (around 5 years ideal, but flexible)

Apply via the link or contact Lauren McAlister at Harnham for more info.