Customer Data & Insights Assistant

Schuh; City of Westminster; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Up to 40% product discount for you and

Up to 28 days holiday (including bank

Birthday off

Flexible working hours and hybrid work

Perk platform for hundreds of savings

Wage access to get paid your way

Employee assistance programme

Pension scheme

Development and progression across the

Paid volunteering day

Job summary

Schuh is seeking a data-driven CRM Analyst to join the Customer Data & Insights team. You will own regular CRM reporting, help with loyalty campaigns and customer insights, and support across data analytics initiatives in a fashion retail environment.

The role offers hybrid working options, a chance to develop CRM knowledge, and opportunities to contribute to data-driven decisions that shape customer experiences and business strategies.

Qualifications

• Degree in Business, Mathematics, Digital Marketing, Data Science/Analytics or Marketing, or at least 1 year in data/CRM.
• Experience with Microsoft Office and Google Analytics desirable.
• Attention to detail, inquisitive mindset and collaborative team player.

Responsibilities

• Take ownership of CRM Reporting on a Weekly, Monthly, and Quarterly basis.
• Support with CRM and loyalty database, campaigns and project reporting.
• Work with and support CRM Customer Insight Team and wider business with actionable CRM insights.
• Use data to tell the story about why things have happened and what we might do differently.
• Gain a deep understanding of schuh's customers and associated segments.
• Support with audience lists for communications.
• Stay updated on the latest industry trends and best practices to continually improve own skills and CRM knowledge.
• Work across multiple software tools and internal CRM system reporting when required.
• Support CRM and loyalty project-based work, Ownership of administrative and ad-hoc tasks.
• Work with own initiative and as part of the wider team.
• Contributes with ideas and solutions.
• Ensure all communication adheres to the GDPR policies.
• Understand and comply with the Company's Health & Safety policy & procedures.
• Carry out any other duties as required.

Skills

Inquisitive

Attention to detail

Collaborative

Quick learner

Education

Relevant degree in Business/Math/Digital Marketing/Data Science/Analytics/Marketing

Tools

Microsoft Office

Google Analytics

Job description

You will be responsible for supporting the CRM team with the day-to-day execution and management of CRM reporting, analytics, and administration. Take ownership of regular reporting for the CRM team, ensuring inputs are accurate and timely. Contribute and assist on project work across areas such as brand trends and customer insights. Develop knowledge of CRM tools and processes, supporting data accuracy and assisting with the identification and implementation of improvements and enhancements.

Responsibilities

• Take ownership of CRM Reporting on a Weekly, Monthly, and Quarterly basis
• Support with CRM and loyalty database, campaigns and project reporting
• Work with and support CRM Customer Insight Team and wider business with actionable CRM insights
• Use data to tell the story about why things have happened and what we might do differently
• Gain a deep understanding of schuh's customers and associated segments
• Support with audience lists for communications
• Stay updated on the latest industry trends and best practices to continually improve own skills and CRM knowledge
• Work across multiple software tools and internal CRM system reporting when required
• Support CRM and loyalty project-based work, Ownership of administrative and ad-hoc tasks
• Work with own initiative and as part of the wider team
• Contributes with ideas and solutions
• Ensure all communication adheres to the GDPR policies
• Understand and comply with the Company's Health & Safety policy & procedures
• Carry out any other duties as required

Job Information

Join our growing Customer Data & Insights team in this exciting opportunity to learn and develop your data analytics skills within the fashion industry. We're looking for a curious, detail-focused individual who is always asking "why?" and enjoys getting stuck into both day-to-day administration and project work. This is a great opportunity to gain hands-on experience across CRM, Loyalty, customer insights and data analytics, while supporting a team that uses data to better understand our customers and our business.

Requirements

• Relevant degree in either Business, Mathematics, Digital Marketing, Data Science/Analytics, or Marketing or least 1 year of experience in a data / CRM position
• Experience with tools such as Microsoft Package and Google Analytics desirable
• Inquisitive and Ambitious
• High level of attention to detail
• Collaborative team player
• Strong appetite to learn

Benefits

• Up to 40% product discount for you and your loved ones
• Up to 28 days holiday (including bank holidays)
• PLUS your birthday off to celebrate you
• Flexible working hours and hybrid working options
• Perk platform for hundreds of discounts
• Manage, save and access your wages as you earn them to get paid your way
• Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services
• A pension scheme to help you save for the future
• Development and progression opportunities across stores and Head Office
• A paid volunteering day and opportunities to be a part of our company Purpose Groups

About schuh

At schuh we are the 'Same but different'. By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves. This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.