CRM & Automation QA Lead — Campaign Testing & Validation

Legal & General; Cardiff; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services company in Cardiff is seeking a CRM & Automation Test Executive to support customer engagement campaigns. The role involves executing tests, documenting results, and collaborating with various teams to ensure compliance. The ideal candidate has a marketing background or relevant experience, attention to detail, and strong communication skills. An exciting opportunity to contribute to impactful campaigns in a flexible work environment.

Benefits

Performance-related bonus plan

Generous pension contribution

Healthcare Plan

At least 25 days holiday

Electric car scheme

Employee discounts

Qualifications

• Understanding of CRM platforms and customer engagement workflows.
• Familiarity with testing principles and QA methodologies.
• Experience testing email campaigns or automated workflows in a CRM.

Responsibilities

• Develop and maintain testing methodologies for CRM communications.
• Execute tests across email journeys, validating functionality.
• Support the Senior CRM & Automation Manager with workflows.

Skills

Attention to detail

Clear communication

Proactive problem identification

Ability to manage multiple tasks

Education

Marketing degree or relevant experience

Basic certification in testing, QA, or CRM platforms

Tools

Documentation and workflow mapping tools

Job description

A leading financial services company in Cardiff is seeking a CRM & Automation Test Executive to support customer engagement campaigns. The role involves executing tests, documenting results, and collaborating with various teams to ensure compliance. The ideal candidate has a marketing background or relevant experience, attention to detail, and strong communication skills. An exciting opportunity to contribute to impactful campaigns in a flexible work environment.