Crisis Counselor - Fully Remote in Montgomery, AL

ProtoCall Services; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading behavioral healthcare provider is seeking a Crisis Counselor to provide telephonic support and crisis intervention. The ideal candidate will have a Bachelor's degree and direct experience in behavioral health. Responsibilities include assessing emotional needs and offering resources. This full-time role offers flexible scheduling and comprehensive training. The position is remote, requiring Alabama residency. Excellent benefits are provided, including medical, dental, and a 401(k) plan.

Benefits

Comprehensive medical, dental, and life insurance

401(k) program with company match

Company-matched student loan repayment

Employee Assistance Program (EAP)

Accrued PTO

Opportunities for professional growth

Qualifications

• Minimum 1 year direct experience in behavioral health, counseling, or social services.
• Ability to work in a telephonic support environment.
• Strong ability to assess emotional and behavioral health concerns.

Responsibilities

• Provide empathetic telephonic support to distressed individuals.
• Assess emotional health concerns and levels of risk.
• Maintain accurate documentation and multitask effectively.

Skills

Empathy

Communication

Emotional resilience

Multitasking

Education

Bachelor’s Degree from an accredited college

Job description

Overview

Montgomery, AL - Montgomery, AL 36043

Salary Range: $24.35 - $26.35 Hourly

Position Type: Full Time

Job Shift: Swing

Travel Percentage: None

Category: Health Care

Qualifications & Benefits

Education (one of the following required):

• Bachelor’s Degree from an accredited 4 year college or university.

Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services

Location: Remote, Alabama residency required

Benefits

• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company-matched student loan repayment program
• Short- and long-term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in your first year)
• Opportunities for professional growth and advancement

Compensation & Incentives

In addition to base hourly pay, our crisis counselors are eligible for the following incentives:

• + $1.00/hour – Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
• + $1.00/hour – for working a full 40-hour schedule in the workweek post-training
• Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being.

We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

Role Expectations

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.

Primary Responsibilities

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.

What You Can Expect

• Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST. A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
• Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.