Crisis Care Practitioner - 111 Mental Health Option

Norfolk & Suffolk Foundation NHS Trust; Bury St Edmunds; On-site; GBP 31,000 - 38,000; Full time

Job summary

A regional healthcare service in Bury St Edmunds is seeking a Crisis Care Practitioner for its 111 Mental Health Option. The role involves providing crisis support via telephone assessments, promoting patient recovery through psychological strategies, and working closely with service users experiencing distress. The ideal candidate will have mental health qualifications and exhibit robust communication skills. Benefits include comprehensive training and a competitive salary range.

Benefits

Comprehensive training programmes

Career progression opportunities

Generous annual leave

NHS discounts

Qualifications

• Registered Mental Nursing Certificate or equivalent in a relevant discipline.
• Experience in crisis management and psychological therapies.
• Ability to work with young people and diverse mental health needs.

Responsibilities

• Conduct assessments and triage crisis calls.
• Develop safety plans and document interactions.
• Collaborate with multidisciplinary teams to manage crises.
• Provide brief interventions over the phone.

Skills

Crisis intervention skills

Communication skills

Empathy

Ability to manage stress

Crisis management

Education

Registered Mental Nursing Certificate (RMN)

Occupational Therapist registration

Psychological Therapy qualification

Social Work qualification

Relevant mental health degree

Job description

Crisis Care Practitioner - 111 Mental Health Option

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you?

This could be the job for you. We're looking for talented mental health professionals, including nurses, social workers and occupational therapists to work in our 111 Mental Health Option Crisis Service in Suffolk.

Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self‑determined by the person or people experiencing the situation and that this requires an empathetic and non‑judgmental approach, which holds those experiencing the crisis at the very centre.

Working via telephone conducting assessments across the crisis pathway, our Crisis Care Practitioners are experts in validating, de‑escalating crisis and coaching people in distress tolerance and emotional regulation strategies.

Using a range of brief psychological interventions, our Crisis Care Practitioners work within the recovery model of care by empowering patients, carers and families to manage distress and crisis effectively.

You’ll be undertaking clinical risk assessments, based on latest empirical evidence and compliance with local policies and procedures with awareness and knowledge of safeguarding of adults and children and positive risk management.

*Job description subject to job evaluation*

Main duties of the job

The post involves working with clients of the Mental Health Crisis Service over the phone. The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting as well as being able to move flexibly within the crisis pathway.

About us

We are proud of our culture of honesty, team involvement and ownership of quality patient care with job satisfaction. There will be opportunities to be involved with training, strategy and service development.

Benefits included with this role are:

• comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

• Answering calls from Service Users and on occasion professionals
• Triaging and assessing over the phone
• Safety Planning
• Documentation of above including referrals, Notes, referrals to other teams
• Liaison with other professionals and teams
• On occasion, creating formulations and plans for our regular callers
• Taking lead/champion subjects such as: Learning Disability,
• Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
• Face to face assessments where appropriate
• Shadowing other teams where appropriate/possible
• Brief intervention over the phone where appropriate
• Quality Improvement

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Person Specification

Qualifications

• Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register. Or Occupational Therapist registration HPC Or Psychological Therapy qualification Or Psychologist with BPS approved post graduate certificate Or Social Workers registered GSCG Or Graduate in relevant mental health degree Or other relevant skills/ qualification as identified in the Job Description
• Teaching (clinical practice) qualification/certificate or equivalent experience.
• Qualified psychological therapist

Experience

• Application of evidenced based psychological therapies relevant to the clinical service.
• Involvement in innovative clinical practice.
• Experience working within the crisis pathway
• Experience of working with young people and their families including LD and autism.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,049 to £37,796 a yeargross per annum/ pro rata