Crematorium Assistant (Level 1)

Dignity PLC; United Kingdom; On-site; GBP 27,000; Full time

Job summary

A leading crematorium provider is seeking a dedicated Crematorium Assistant at Mendip Crematorium in Somerset. In this full-time role, you will support chapel services, maintain the grounds, and assist families with memorial enquiries. The ideal candidate will possess strong interpersonal skills and empathy, along with the physical capability to perform manual tasks. Full training, competitive salary, and benefits such as a pension and annual bonuses are offered. Join us in making a meaningful difference during difficult times.

Benefits

22-25 days annual leave + bank holidays

Company pension and life assurance

Annual company bonus

Employee assistance programme

Qualifications

• Strong interpersonal skills to communicate empathetically with families.
• Physically fit to perform manual tasks like grounds maintenance.
• Comfortable using basic IT systems for bookings and administration.
• Preferred experience in customer-facing roles such as hospitality or care.

Responsibilities

• Support chapel services, including setup and greeting families.
• Assist with witness interments or ashes scatterings.
• Maintain the crematorium grounds, ensuring cleanliness.
• Respond to telephone and email enquiries professionally.
• Manage service bookings and maintain accurate records.

Skills

Empathy

Interpersonal skills

Physical fitness

IT skills

Customer service experience

Job description

Position Details

Position: Crematorium Assistant
Location: Mendip Crematorium, Wells, Somerset
Job Type: Full-Time, Permanent
Salary: £26,208 per annum

Why This Role Matters

At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As a Crematorium Assistant – Level 1, you will play a crucial role in ensuring that our services run smoothly, our grounds remain beautifully maintained, and our clients are treated with care and compassion.

The Role

As a Crematorium Assistant, you will provide multi-skilled support across the crematorium, ensuring that services are conducted professionally, grounds are well-presented, and administrative tasks are efficiently managed.

Key Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

About You

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

What We Offer

• A role that makes a meaningful difference in the lives of families.
• Full training and ongoing support.
• 22-25 days annual leave + bank holidays.
• Company pension, life assurance, and employee assistance programme.
• Annual company bonus.

Next Steps

If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.

FCA Statement

We’re regulated by the FCA, so some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Application Instructions

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.