Credit Hire Claims Investigator – Pre-Litigated Complex

Davies; Bolton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Davies Incentive Plan

Holiday allowance

Care cash plan

WeCare health support

Death In Service

Pension contribution

Employee Resource Groups

Volunteer programme

Cycle to Work

Tech Scheme

Season Ticket Loan

Gym Flex

Online discounts

Job summary

Keoghs is seeking a File Handler Pre-Litigated Complex in Bolton to investigate complex credit hire claims valued over £25,000. Work under a Technical Supervisor handling DA & NDA files, reviewing and strategising cases, and negotiating with third party solicitors.

Role requires strong prioritisation, client focus, and adherence to ISO/SRA standards. 35 hours/week, Monday–Friday, with a comprehensive benefits package. The team emphasizes accuracy and proactive case management.

Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values
• Desirable: Experience of handling PI claims
• Desirable: Knowledge of indemnity issues

Responsibilities

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy whilst assessing all intel and KYO strategies
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards and Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

Skills

Experience handling Credit Hire files

GCSEs and equivalence

Initiative

Work prioritisation

Communication skills

Telephone negotiation

IT skills (Word/Outlook)

Education

GCSEs (5)

Degree/LPC preferable

Tools

Case Management System

Job description

Keoghs is seeking a File Handler Pre-Litigated Complex in Bolton to investigate complex credit hire claims valued over £25,000. Work under a Technical Supervisor handling DA & NDA files, reviewing and strategising cases, and negotiating with third party solicitors.

Role requires strong prioritisation, client focus, and adherence to ISO/SRA standards. 35 hours/week, Monday–Friday, with a comprehensive benefits package. The team emphasizes accuracy and proactive case management.