File Handler Pre Litigated Tactical Credit Hire

Keoghs

Birmingham

Hybrid

GBP 20,000 - 25,000

Full time

14 days+

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Benefits offered by this job

25 days holiday and additional options

Hybrid working model

Simply Health Care Cash Plan

Pension Contribution

Davies Incentive Plan

Access to online GP services

Cycle to Work Scheme

Discounted membership options

Job summary

A law firm specializing in credit hire is seeking an entry-level File Handler to join their Birmingham team. This full-time role involves managing credit hire claims, providing exceptional service while investigating claims up to £25,000. With a focus on career development and opportunities for progression, employees will enjoy hybrid working with one day in the office. The ideal candidate will have experience in credit hire and possess excellent communication and IT skills. Enjoy comprehensive benefits including health plans and a robust pension scheme.

Qualifications

Experience of handling credit hire files managing own caseload.
Education - at least 5 GCSEs or equivalent, degree/LPC preferred.
Ability to make decisions and remain calm under pressure.

Responsibilities

Investigate complex credit hire claims tactically.
Manage your own caseload effectively.
Follow work processes and adhere to strategy.

Skills

Credit Hire experience

Excellent communication skills

Ability to use initiative

Good IT skills

Negotiation skills

Ability to prioritise workloads

Education

At least 5 GCSEs or equivalent

Degree or LPC preferred

Tools

Word

Outlook

Case Management System

Job description

File Handler Pre Litigated Tactical Credit Hire

Keoghs Birmingham, England, United Kingdom

Join to apply for the File Handler Pre Litigated Tactical Credit Hire role at Keoghs

Description

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team.

This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our insurer clients.

Benefits

25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
Hybrid working – (Working only 1 day in the office)
Simply Health Care Cash Plan
Pension Contribution based 5% Employee / 3% Employer

Key Accountabilities

Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
Ability to use own initiative.
Ability to plan and prioritise workloads.
Excellent listening and verbal communication skills.
Good telephone negotiation skills.
Ability to follow work processes and keep to strategy.
Ability to recognise when sensitivity and tact are required.
Ability to make decisions and remain calm under pressure.
Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
Experience of credit hire is essential. The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.

Technical Knowledge to be Developed

Understanding of Pre Proceedings Credit Hire
The life cycle of a file
Knowledge of common law and litigation principles
An understanding of costs and protective offers
How to prepare a case for litigation

Personal Development

This role offers an opportunity to develop a range of legal skills under supervision.
Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Competencies

Effective Communication
Prioritising and Organising
Client Skills
Adaptability
People Skills
Commercial Awareness
Drive to Succeed

Working Hours

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

Experience of handling Credit Hire files with evidence of managing own case load.
Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
Ability to use own initiative.
Ability to plan and prioritise workloads.
Excellent listening and verbal communication skills.
Good telephone negotiation skills.
Ability to follow work processes and keep to strategy.
Ability to recognise when sensitivity and tact are required.
Ability to make decisions.
Ability to remain calm under pressure.Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
Adhere to the Keoghs Values.

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do.

Keoghs values:
We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits (Additional)

Davies Incentive Plan
Simply Health Care Cash Plan
WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death In Service – after 1 year’s service
Pension Contribution based 5% Employee / 3% Employer
Cycle to Work Scheme*
Tech Scheme*
Season Ticket Loan*
Gym Flex*
Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
Discounts at local retail outlets