Credit Hire File Handler: Pre-Litigated Complex Claims Expert

Davies; Greater Manchester; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Healthcare cash plan

Gym flex

Season Ticket Loan

Pension contribution

Discount sites

Job summary

Keoghs is recruiting for a File Handler to investigate complex credit hire pre-litigation claims. You will manage a caseload of DA & NDA files valued over £25,000, operating under supervision to develop strategies and liaise with third party solicitors.

The role focuses on repudiating inflated claims and delivering client-focused service. The position is based in Bolton, 35 hours a week, Monday to Friday, with a supportive team and a strong emphasis on compliance with SRA standards and ISO

Qualifications

• Experience handling Credit Hire files with own caseload.
• GCSEs or equivalent essential; degree/LPC preferable.

Responsibilities

• Review and analyse files throughout the life of the case per client guidelines.
• Develop and maintain client relationships, keeping the client central to decisions.
• Formulate initial strategy and assess intel and KYO strategies.
• Undertake telephone negotiations with third party solicitors.
• Liaise with the insured where necessary.
• Ensure actions are carried out per Case Management System.
• Complete MI processes accurately.
• Feedback outcomes to pre proceedings handlers and clients.
• Adhere to ISO 9001 guidelines and SRA standards.

Skills

Credit Hire

Case management

Telephone negotiation

Communication skills

IT skills

MS Word/Outlook

Education

GCSEs (5+)

Degree / LPC preferred

Tools

Case Management System

Microsoft Office

Job description

Keoghs is recruiting for a File Handler to investigate complex credit hire pre-litigation claims. You will manage a caseload of DA & NDA files valued over £25,000, operating under supervision to develop strategies and liaise with third party solicitors.

The role focuses on repudiating inflated claims and delivering client-focused service. The position is based in Bolton, 35 hours a week, Monday to Friday, with a supportive team and a strong emphasis on compliance with SRA standards and ISO