Credit Hire Pre-Litigation Claims Specialist

Davies; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Healthcare plan

Gym flex

Discount access

Job summary

Davies in Newcastle is seeking a File Handler for pre-litigated complex credit hire claims. You will investigate complex files, perform technical analysis, and support negotiations under supervision.

The role focuses on claims over £25,000, helping clients reduce inflated charges while upholding key processes and standards. 35 hours per week, Monday–Friday 9am–5pm, with 1 unpaid hour for lunch.

Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load.
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions.
• Ability to remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Adhere to the Keoghs Values.

Responsibilities

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy whilst assessing all intel and KYO strategies
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards and Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

Skills

Credit Hire experience

Own case load

Negotiation skills

Education

GCSEs or equivalent

Degree / LPC preferred

Tools

Case Management System

Job description

Davies in Newcastle is seeking a File Handler for pre-litigated complex credit hire claims. You will investigate complex files, perform technical analysis, and support negotiations under supervision.

The role focuses on claims over £25,000, helping clients reduce inflated charges while upholding key processes and standards. 35 hours per week, Monday–Friday 9am–5pm, with 1 unpaid hour for lunch.