File Handler Pre Litigated Tactical Credit Hire

Keoghs; Bolton; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday per year

Hybrid working model

Simply Health Care Cash Plan

5% Employee / 3% Employer Pension contribution

Job summary

A well-regarded legal firm in Bolton is seeking a skilled Credit Hire File Handler to investigate and manage complex credit hire claims up to £25,000. This hybrid role encompasses both in-office and remote working, offering employees the opportunity to develop their legal skills and advance their careers. Ideal candidates will possess experience in credit hire and excellent communication and negotiation skills. Join a dynamic team focused on maintaining strong values and providing outstanding service to clients.

Qualifications

• Essential experience of handling credit hire files and managing own caseload.
• Strong initiative and ability to prioritise tasks effectively.
• Calmness under pressure with effective decision-making abilities.

Responsibilities

• Investigate complex credit hire claims from tactical and strategic perspectives.
• Handle claims up to £25,000 in value.
• Develop a range of legal skills under supervision.

Skills

Credit hire experience

Excellent communication skills

Negotiation skills

Good IT skills

Education

At least 5 GCSEs or equivalent

Degree or LPC preferable

Tools

Case Management System

Microsoft Word

Microsoft Outlook

Job description

File Handler Pre Litigated Tactical Credit Hire

Description

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team. This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point, handling claims up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience, with the goal of significantly reducing overall spend for our insurer clients.

Department: Legal
Location: Bolton

Benefits

• 25 days holiday per year, increasing with level of service (opportunity to buy & sell 3 days)
• Hybrid working – 1 day in the office, remaining 4 days from home
• Simply Health Care Cash Plan
• Pension contribution 5% Employee / 3% Employer

Key Accountabilities

• Education: at least 3 GCSEs or equivalent, degree preferable
• Use own initiative, plan and prioritise workloads
• Excellent listening, verbal communication and telephone negotiation skills
• Follow work processes, maintain strategy, recognise sensitivity and tact
• Make decisions and remain calm under pressure
• Good IT skills including Word, Outlook; experience of a Case Management System preferred
• Experience of credit hire essential – at least 12 months exposure

Technical knowledge to be developed

• Understanding of Pre Proceedings Credit Hire
• Life cycle of a file
• Common law and litigation principles
• Understanding costs and protective offers
• Preparing a case for litigation

Personal Development

• Opportunity to develop a range of legal skills under supervision
• Career progression to other business units (litigated fast track, fraud, multi‑track work)
• Potential to move into deputy and team leader roles for leaders

Competencies

• Effective communication
• Prioritising and organising
• Client skills
• Adaptability
• People skills
• Commercial awareness
• Drive to succeed

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Hybrid role: 1 day in office, 4 days from home.

Experience, Skills and Qualifications

• Experience of handling credit hire files with evidence of managing own case load
• Education: at least 5 GCSEs or equivalent, degree or LPC preferable
• Initiative, planning and prioritising, communication, negotiation skills, process adherence, sensitivity, decision making, calmness under pressure
• Good IT skills including Word, Outlook; case management system experience preferred
• Adherence to Keogh's values

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients. Our values are: We are connected, We are dynamic, We are innovative, We succeed together.