Credit Controller: Relationship-Driven Collections Pro

Lyreco UK and Ireland; Telford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Lyreco UK and Ireland is seeking a Credit Controller to join the Finance team at the Telford Head Office. You will manage an assigned portfolio, collect overdue balances and collaborate with internal teams to resolve questions while minimising bad debt.

The role requires confident communication, strong numerical and analytical skills, and the ability to work in a fast-paced, team-driven environment. Experience with Excel and Word is essential.

Qualifications

• Previous credit control experience.
• Strong communication and interpersonal skills.
• Good negotiation skills and the confidence to have effective conversations with customers.
• Strong organisation skills and the ability to manage competing priorities.
• Good analytical and numerical skills.
• Experience using Microsoft Excel and Word.
• A positive, self-motivated approach and a willingness to work as part of a team.
• The ability to build strong relationships with both customers and colleagues.
• A CICM qualification in Credit Management would be advantageous but is not essential.

Responsibilities

• Managing an assigned portfolio of customer accounts and proactively collecting overdue balances.
• Making outbound contact with customers and working towards agreed targets and KPIs.
• Building positive relationships with customers and understanding any issues preventing payment.
• Working with internal teams to help resolve service or account queries quickly and effectively.
• Maintaining accurate and up-to-date records of collection activity.
• Working closely with the Sales team to support effective account management.
• Helping to minimise bad debt and improve collection performance.

Skills

Credit control

Communication

Negotiation

Organisation

Analytical skills

Numerical skills

Excel

Word

Team player

Relationship building

Tools

Excel

Word

Job description

Lyreco UK and Ireland is seeking a Credit Controller to join the Finance team at the Telford Head Office. You will manage an assigned portfolio, collect overdue balances and collaborate with internal teams to resolve questions while minimising bad debt.

The role requires confident communication, strong numerical and analytical skills, and the ability to work in a fast-paced, team-driven environment. Experience with Excel and Word is essential.