Credit Controller

Lyreco; Telford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Lyreco, based at the Telford Head Office, is seeking a Credit Controller to join our Finance team. You will manage an assigned portfolio, collect overdue balances and work with customers and internal teams to resolve queries.

This busy, supportive role emphasises relationship-building to minimise bad debt and improve collection performance. The successful candidate will have credit control experience, strong communication skills, and a proactive, team-oriented approach.

Qualifications

• Proven experience in credit control and collecting overdue balances.
• Strong communication and negotiation abilities.
• Organised, numerically capable with proficiency in Excel.
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Manage an assigned portfolio of customer accounts and collect overdue balances.
• Make outbound contact with customers to meet targets and KPIs.
• Build positive relationships and understand payment issues preventing payment.
• Collaborate with internal teams to resolve service or account queries quickly.
• Maintain accurate records of collection activity.
• Support Sales team with effective account management.

Skills

Credit control

Communication

Negotiation

Organisation

Analytical skills

Numerical skills

Excel

Word

Team player

Education

CICM qualification in Credit Management

Tools

Microsoft Excel

Microsoft Word

Job description

Find your career possibilities# Credit ControllerTelfordFI - Credit ManagementFull time## Credit Controller## Based Telford Head OfficeAt Lyreco, we're about **empowering people to create great** - and we're looking for a **Credit Controller** to join our Finance team.This is a great opportunity for someone with credit control experience who enjoys building relationships, solving problems and working as part of a busy, supportive team.You'll take responsibility for an assigned customer account base, working with customers and internal teams to resolve queries, collect overdue balances and help minimise bad debt.## What you'll be doing* Managing an assigned portfolio of customer accounts and proactively collecting overdue balances.* Making outbound contact with customers and working towards agreed targets and KPIs.* Building positive relationships with customers and understanding any issues preventing payment.* Working with internal teams to help resolve service or account queries quickly and effectively.* Maintaining accurate and up-to-date records of collection activity.* Working closely with the Sales team to support effective account management.* Helping to minimise bad debt and improve collection performance.## What we're looking forWe're looking for someone who is confident communicating with customers and comfortable working in a fast-paced, target-driven environment.You'll ideally have:* Previous **credit control experience**.* Strong communication and interpersonal skills.* Good negotiation skills and the confidence to have effective conversations with customers.* Strong organisation skills and the ability to manage competing priorities.* Good analytical and numerical skills.* Experience using Microsoft Excel and Word.* A positive, self-motivated approach and a willingness to work as part of a team.* The ability to build strong relationships with both customers and colleagues.A **CICM qualification in Credit Management** would be advantageous but is not essential.If you're looking for your next opportunity within Lyreco and feel you have the skills and experience for this role, we'd love to hear from you.**Apply internally to find out more.****Empowering people to create great.**