Credit Controller

Lyreco Singapore Malaysia; Telford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Lyreco, the European leader in workplace solutions, is seeking a Credit Controller for its Telford head office. You will manage an assigned portfolio of customer accounts, proactively collect overdue balances, and build strong relationships with customers while collaborating with internal teams to resolve queries.

The role requires solid credit control experience, excellent communication and negotiation skills, and a proactive, team-oriented approach.

Qualifications

• Previous credit control experience.
• Strong communication and interpersonal skills.
• Good negotiation skills and the confidence to have effective conversations with customers.
• Strong organisational skills and the ability to manage competing priorities.
• Good analytical and numerical skills.
• Experience using Microsoft Excel and Word.

Responsibilities

• Managing an assigned portfolio of customer accounts and proactively collecting overdue balances.
• Making outbound contact with customers and working towards agreed targets and KPIs.
• Building positive relationships with customers and understanding any issues preventing payment.
• Working with internal teams to help resolve service or account queries quickly and effectively.
• Maintaining accurate and up-to-date records of collection activity.
• Working closely with the Sales team to support effective account management.
• Helping to minimise bad debt and improve collection performance.

Skills

Credit control

Customer communications

Negotiation

Organisational skills

Analytical skills

Excel

Team player

Education

CICM qualification in Credit Management

Tools

Microsoft Excel

Microsoft Word

Job description

Credit Controller Based Telford Head Office Ready to create something great? At Lyreco, we’re about empowering people to create great – and we’re looking for a Credit Controller to join our Finance team. This is a great opportunity for someone with credit control experience who enjoys building relationships, solving problems and working as part of a busy, supportive team. You’ll take responsibility for an assigned customer account base, working with customers and internal teams to resolve queries, collect overdue balances and help minimise bad debt.

What you’ll be doing

• Managing an assigned portfolio of customer accounts and proactively collecting overdue balances.
• Making outbound contact with customers and working towards agreed targets and KPIs.
• Building positive relationships with customers and understanding any issues preventing payment.
• Working with internal teams to help resolve service or account queries quickly and effectively.
• Maintaining accurate and up-to-date records of collection activity.
• Working closely with the Sales team to support effective account management.
• Helping to minimise bad debt and improve collection performance.

What we’re looking for

• Previous credit control experience.
• Strong communication and interpersonal skills.
• Good negotiation skills and the confidence to have effective conversations with customers.
• Strong organisation skills and the ability to manage competing priorities.
• Good analytical and numerical skills.
• Experience using Microsoft Excel and Word.
• A positive, self-motivated approach and a willingness to work as part of a team.
• The ability to build strong relationships with both customers and colleagues.
• A CICM qualification in Credit Management would be advantageous but is not essential.

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.