Credit Controller & Customer Support Specialist

NORTHAMBER PLC; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based company is seeking a Credit Control / Customer Services professional to manage customer accounts and ensure timely invoice payments. The role requires strong communication skills and attention to detail, along with proficiency in CRM or accounting software. Responsibilities include monitoring accounts, resolving discrepancies, and providing support to customers via phone and email. Ideal candidates will have experience in credit control or customer service and a good grasp of numerical skills. A friendly, professional approach is essential for this position.

Qualifications

• Strong communication skills (verbal and written).
• Excellent attention to detail and organisational abilities.
• Ability to build positive working relationships with customers and colleagues.

Responsibilities

• Monitor customer accounts to ensure payments are made on time.
• Send reminders, statements, and follow-up communications regarding outstanding balances.
• Investigate and resolve invoice or payment discrepancies.

Skills

Strong communication skills

Attention to detail

Relationship building

Conflict management

Numerical skills

Proficiency with CRM/ERP software

Multitasking

Tools

Microsoft Excel

Job description

A UK-based company is seeking a Credit Control / Customer Services professional to manage customer accounts and ensure timely invoice payments. The role requires strong communication skills and attention to detail, along with proficiency in CRM or accounting software. Responsibilities include monitoring accounts, resolving discrepancies, and providing support to customers via phone and email. Ideal candidates will have experience in credit control or customer service and a good grasp of numerical skills. A friendly, professional approach is essential for this position.