Credit controller - 9 month FTC

Cluttons; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holidays

Wellbeing hours 2/mo

Enhanced pension

Life assurance

Cycle to work

Remote GP app

Employee discounts

Family wellbeing policy

Private medical insurance

Flexible benefits

Job summary

Cluttons in Manchester is seeking a Credit Controller to manage arrears and drive timely resolutions. You will chase payments, implement payment plans, instruct legal action when needed, and maintain accurate data in TRAMPS/APB systems. The role collaborates with tenants, surveyors, and client accountants to protect cash flow and service delivery.

The successful candidate will be numerate, detail-focused, and proficient in MS Office; experience in property management is desirable.

Qualifications

• Proven experience in credit control, finance operations, and reporting.
• Knowledge of property management is desirable.
• Strong interpersonal and professional communication skills.
• Numerate with high attention to detail in financial processes.
• Proficient IT skills including Excel and Word.
• Experience with TRAMPS/APB systems is desirable.

Responsibilities

• Chasing arrears and recovering debts on behalf of clients.
• Implementing payment plans with tenants and surveyors.
• Instructing solicitors or bailiffs when required.
• Maintaining data accuracy in property databases and TRAMPS/APB.
• Preparing and maintaining monthly credit control reports.
• Liaising daily with Facilities Managers, Surveyors, and Client Accountants.
• Responding to tenant queries via phone, email, or letter.
• Continuing process improvements and adherence to controls.

Skills

Credit control

Finance operations

Reporting

Interpersonal skills

Numerate

Microsoft Office

Excel

Tramps/APB systems

Stakeholder liaison

Job description

The Credit Controller will be responsible for managing and recovering arrears on behalf of clients. The role involves collaborating with various stakeholders and ensuring timely resolution of tenant queries.

Responsibilities

Chasing Arrears: Proactively chase arrears on behalf of clients, utilizing appropriate methods such as direct client contact or working through Client Accountants, Surveyors, or other stakeholders involved in the recovery process.

Implementing Payment Plans: Work with tenants and Surveyors to implement payment plans, ensuring they are approved and followed through for smooth arrears resolution.

Instructing Legal Action: Instruct solicitors or bailiffs as necessary, in line with recovery actions approved by clients and Surveyors.

Data Management: Maintain and manage data accuracy within property databases, ensuring that all records are up-to-date and compliant with internal processes.

Credit Control Reporting: Prepare and maintain monthly credit control reports, providing insights and updates on the status of outstanding payments and recovery actions.

Process Improvement: Continuously assess and seek improvements in Credit Control processes. Ensure the Credit Control team adheres to internal controls and industry best practices.

Resolving Tenant Queries: Address tenant queries through various channels (telephone, email, fax, letter) to facilitate prompt payment and clear any discrepancies.

Stakeholder Liaison: Liaise with Facilities Managers, Surveyors, and Client Accountants daily to ensure that all stakeholders are aware of outstanding invoices and payment statuses.

Supporting Surveyors and Facilities Managers: Assist Surveyors and Facilities Managers in resolving queries and managing their portfolio effectively.

Routine Enquiries: Respond to routine enquiries (correspondence, emails, telephone calls, etc.), always maintaining professional and efficient communication.

Database Management: Manage and manipulate databases, particularly Excel, by reformatting reports from TRAMPS property management database into usable formats.

Ad Hoc Duties: Participate in additional projects or ad hoc duties as required by the team or business.

• Proven experience in Credit Control, finance operations, and reporting.
• Knowledge of property management is highly desirable but not essential.
• Strong interpersonal skills with the ability to communicate assertively and professionally.
• Numerate with high attention to detail in financial processes.
• Proficient IT skills, particularly in Microsoft Office applications (Excel, Word, etc.).
• Experience with Tramps/APB systems is highly desirable.
• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Wellbeing hours: 2 per month where no location flexibility cannot be offered
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.