Credit Controller

emap; Croydon; Hybrid; GBP 18,000 - 30,000; Part time

Benefits offered by this job

25 days annual leave

Health plan

Life assurance

Private GP access

Seasonal flu jabs

Income protection

Job summary

Metropolis Group is seeking a part-time Credit Controller on a 6-month hybrid contract. The role focuses on minimizing exposure by collecting debts in line with credit terms while maintaining strong relationships with clients and internal stakeholders.

You will monitor ledgers, coordinate with cashiering and billing, and ensure data accuracy in the AR system, while resolving queries and escalating where needed.

Qualifications

• Ability to interpret and analyse complex account reconciliations.
• Intermediate Microsoft Office IT skills.
• Experience working across multiple systems – collection/billing/accounting platforms.
• Excellent verbal and written communication skills, both internally and externally.
• Comprehensive and proven experience of working within a credit control team.

Responsibilities

• Monitor debtor ledger for recoverable debts and chase balances to ensure payment within terms.
• liaise with cashiering and billing teams regarding collection of proforma items.
• Maintain accurate and timely collections status data in the AR system.
• Resolve queries arising during collection and update logs.
• Keep portfolio cleansed and match cash and credits to minimise open items.
• Escalate specific debts per the collection processes in the Credit policy.
• Review accounts on stop and act as required.
• Prepare documentation for accounts for issue to debt collection agencies.
• Perform ad hoc duties to fulfil departmental needs.

Skills

Account reconciliations

MS Office

Multi-system experience

Verbal and written communication

Credit control teamwork

Tools

Microsoft Office

Accounting platforms

Job description

• Employment Type: Part-time, Monday- Thursday, 6 months contract, Hybrid

Role Overview

As a Credit Controller at Metropolis Group, you will ensure that the assigned portfolio of clients is kept to an optimised level of exposure, collecting debtors within the agreed credit terms where possible and therefore ensuring the company’s exposure to bad debts is kept to a minimum. It is imperative to manage these business-critical tasks whilst maintaining and pursuing good relationships with both our external and internal customers and stakeholders.

Key Responsibilities

• Monitoring the assigned debtor’s ledger for all recoverable debts, chasing all balances via telephone and email for the assigned portfolio to ensure customer payments are made within stated credit terms where possible
• Liaise with the cashiering and billing teams regarding the collection and administration of all pre-pay proforma items as required
• Ensuring accurate and timely collections status data is maintained within the client accounts on the accounts receivable system
• Resolution of all queries arising during the collection process, updating and maintaining customer query logs as necessary
• Maintain a cleansed portfolio, ensuring that cash and credits are matched as required to minimise the volume of open items at period end
• Escalating specific debts in accordance with the collection processes as outlined in the Credit policy
• Reviewing accounts "on stop" and actioning as required
• Preparing documentation for specific customer accounts for issue to debt collection agencies as required
• Perform any other occasional ad hoc duties as required to fulfil departmental needs

Desired Skills and Experience

• The ability to interpret and analyse complex account reconciliations
• Intermediate Microsoft office IT skills
• Experience of working across multiple systems – collection/billing/accounting platforms
• Excellent verbal and written communication skills, both internally and externally
• Comprehensive and proven experience of working within a credit control team

Core Competencies

• Effective communication skills with the ability to influence and negotiate payments from outstanding debtors
• Understanding and knowledge of working with both corporate and consumer divisions
• High levels of diligence, process accuracy and professionalism when dealing with customers and internal stakeholders
• Efficient and effective collaborative team player
• Excellent organisational and time management skills with the ability to work under pressure to meet tight deadlines

Personal Attributes

• An initiative-taking individual with a desire to deliver exceptional results whilst being a committed team player
• Being resourceful, proactive, and purposeful, demonstrating a positive "can do" attitude

What we offer

Learning & Development

At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.

Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives.

To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.

Benefits

• 25 days of annual leave, with the option to buy or sell additional days
• One additional day of leave per year- Celebration Day
• Health plan
• Life assurance
• Private virtual GP access
• Seasonal flu jabs available at the office
• Continuous learning & development opportunities
• In-house Excellence Awards and other innovation projects
• Discounted gym memberships
• Rail season ticket loans
• Annual Summer & Winter Celebrations
• Work from home during August
• Income protection and more

Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at www.metropolis.co.uk/privacy.

Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.