Credit Controller

Workman LLP; Glasgow; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Discretionary annual bonus

Healthcare and wellness program

Gym membership

Long service additional holidays

Birthday off

Social events throughout the year

Job summary

A leading property management specialist in Glasgow is seeking a Credit Controller to manage high-profile clients and ensure timely payments. This role requires strong communication skills and attention to detail, with responsibilities including liaising with tenants, maintaining databases, and reporting on account statuses. The position offers a full-time contract with hybrid working, comprehensive benefits including a discretionary bonus and healthcare programs, and opportunities for personal development.

Qualifications

• High level of attention to detail required.
• Previous experience in Credit Control is desirable.
• Proactive and positive approach to work.

Responsibilities

• Liaising with tenants via phone and email for payment collection.
• Maintaining tenant database with accurate details.
• Working with Cashiers to provide correct information.

Skills

Organisational skills

Communication skills

Numeracy skills

Team player

Education

Maths & English G.C.S.E A-C

Tools

Microsoft Excel

Microsoft Outlook

Job description

ABOUT THE ROLE

Working in a close team of credit controllers in an exciting and fast-paced environment where you are responsible for high-profile clients, with support from your Manager and team. You will build relationships with your tenants and work closely with your Client Accountants, Treasury and Property Managers in order to give your clients the best service possible.

WHAT MATTERS MOST IN THIS ROLE

Building and maintaining close professional relationships with colleagues both within the credit control team and the wider business is essential in this role. Pro-activeness and going above and beyond is expected.

This role will involve daily liaising with tenants via telephone and email to ensure payment for all charges as received as per the terms of the lease.

To be successful in this role, you will require a high level of attention to detail, strong organisational, prioritisation and communication skills as well as being a good team player along with a desire to learn and develop within your role.

Some of your duties will include:

• Regularly liaising and working in conjunction with Property Managers and Client Accounts dedicated to specific Clients or properties
• Maintain tenant database with accurate details to assist in pursuing arrears
• Work with a minimum of supervision on the collection of overdue accounts
• Acting pro-actively prior to deadlines in contacting regular late payers
• Uses initiative to achieve targeted results, while promoting customer goodwill
• Daily liaison with Cashiers to enable correct information is available to the Property Managers
• Reconciliation of accounts when necessary
• Reporting directly to Clients on the progress of obtaining arrears
• Other ad hoc duties as and when required

WHAT WE EXPECT FROM YOU

A proactive, practical, and positive approach to work is required.

Excellent and professional communication skills with the ability to build good working relationships with your colleagues, both within Credit Control and the wider business.

No credit control qualifications are required for this role, however Previous experience in Credit Control is desirable.

• Maths & English G.C.S.E A-C
• Good Numeracy Skills
• IT & Software Skills, particularly Microsoft Outlook and Microsoft Excel

WHY WORKMAN?

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• A full-time contract (35 hours a week) offers the core hours of 10am – 4pm, allowing additional flexibility to what time you can start work.
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness program.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

ABOUT WORKMAN LLP

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

We pride ourselves on the calibre of our employees and their unique skill sets.

For more information on working for Workman please visit Our People | Workman LLP

EQUAL OPPORTUNITIES

We are an equal opportunities employer, and it is our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010

This job description does not form part of your contract of employment and the duties may be amended from time to time

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