Credit Controller (Finance5)

Cera Care Ltd; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Cera Care Ltd is seeking a dedicated Credit Controller to manage debt collection for a diverse portfolio of clients including Local Authorities and private clients. The role requires collaboration with the Invoicing and Operations teams to maintain smooth financial operations.

Ideal candidates will have at least 3 years of credit control experience, strong communication skills, and be proficient in Excel and account reconciliation. Join us to ensure effective debt collection and contribute to our finance team’s success.

Qualifications

• Minimum of 3 years of credit control experience.
• Ability to communicate effectively with all levels in the organization.
• Excellent account reconciliation skills.
• Intermediate skills in Excel including Pivot Tables.

Responsibilities

• Communicate directly with Local Authorities and private clients to resolve debts.
• Process credit notes and invoices swiftly.
• Work collaboratively with Operations and Invoicing Teams to resolve queries.
• Monitor unallocated cash and ensure timely allocations.

Skills

Credit control experience

Effective communication

Account reconciliation

Intermediate Excel skills

Experience with Accountancy software

Education

GCSEs including English and Maths

A Levels or equivalent

Tools

NetSuite

Job description

About the role

The Credit Controller will work as part of a capable and experienced team who will take responsibility for the collection of debt for a specific portfolio of Local Authority, ICB and Private Client accounts. A mix of skills and approaches will be required in credit control, recognising the differing nature of collecting from a local authority, the NHS and a private client. The credit control team is required to work closely with the Invoicing Team to ensure that issues with customer accounts are dealt with promptly and in a consistent manner. The team is charged with providing a professional, responsive and efficient service to the wider Finance Team and Operations.

Responsibilities

• Communicate directly with Local Authorities, NHS, private clients and their relativesor nominated representatives, via letter, email and telephone, to proactively resolveissues to collect current and historic balances.
• Process credit notes and associated amended invoices, supported by authorisedCredit Note requests.
• Work closely with colleagues in Operations and the InvoicingTeam to resolve queries relating to outstanding Invoices orContracts to facilitate debt collection.
• Reconcile sales ledger accounts for all accounts within own portfolio.
• Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.
• Set up and maintain Direct Debit Mandates for private clients within own portfolio.
• Process Card payments for private clients.
• Report regularly to the Operational Managers and Directors on key account issues.
• Achieve KPIs aimed at maximising cash collection and minimising old debts andwrite offs.
• Escalate promptly any issues to Line Manager as they arise and monitor all issues toensure that they are resolved quickly and efficiently.
• Assist in annual Audits, providing the necessary evidence as requested by ourexternal Auditors

Qualifications and Skills

Must Haves

• GCSES (or equivalent), including English and Maths
• A Levels (or equivalent)
• Previous credit control experience, minimum of 3 years
• Ability to communicate effectively with all levels
• Excellent account reconciliation skills
• Intermediate Excel skills, including Pivot Tables and Lookups
• Experience with Accountancy software
• Work collaboratively with others, sharing ideas and information, to build effective andcredible relationships both internally and externally
• Excellent communication skills, spoken and written
• Conscientious with high attention to detail

Nice to Haves

• AAT or working towards
• Experience within Social Care credit control / finance
• NetSuite experience
• Experience using a Time Management & Billing system
• Familiarity with Google

EEO Statement

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.