Credit Controller

Resource Recruitment; Merley; On-site; GBP 30,000 - 31,000; Full time

Job summary

Resource Recruitment are seeking a Credit Controller for a long-standing family-owned business in Poole, Dorset. You will manage customer accounts, chase outstanding debts and support cash-flow performance while delivering excellent service.

The role is permanent, 40 hours per week, Monday to Friday 8:00–5:00, with duties including issuing statements, reviewing creditworthiness and liaising with sales to resolve queries.

Qualifications

• Experience in credit control and debt collection.
• Strong organisational and analytical skills.
• Proficient in Excel, Outlook and accounting software.
• Customer-focused, proactive and resilient.
• Able to work in a fast-paced environment.

Responsibilities

• Manage and collect customer debts, prioritising accounts to minimise risk.
• Act as main point of contact for customer account, invoice and payment queries.
• Hold regular meetings with sales teams to resolve credit issues.
• Review and assess creditworthiness of new and existing customers.
• Prepare and issue customer statements, overdue reminders and reports.
• Manage reconciliations, customer portals and EDI.
• Monitor credit limits, credit holds and high-value invoices.
• Support month-end invoicing and provide team cover when required.

Skills

Credit control

Organisational skills

Analytical skills

Communication skills

Resilience under pressure

Tools

Excel

Outlook

Accounting systems

Job description

Credit Controller

Job Location: Poole, Dorset

Job Type: Permanent

Salary: Up to £30,000 - £31,000 per annum

Hours: 40 hours per week, Monday - Friday 8.00am - 5.00pm

A long-standing, family-owned business based in Poole are looking to recruit a Credit Controller on permanent contract.

As the Credit Controller, you will be managing customer accounts, collect outstanding debts, and supporting cash‑flow performance while delivering excellent customer service.

Key Responsibilities:

• Manage and collect customer debts, prioritising accounts to minimise risk


• Act as main point of contact for customer account, invoice and payment queries


• Hold regular meetings with sales teams to resolve credit issues


• Review and assess creditworthiness of new and existing customers


• Prepare and issue customer statements, overdue reminders and reports


• Manage reconciliations, customer portals and EDI


• Monitor credit limits, credit holds and high‑value invoices


• Support month‑end invoicing and provide team cover when required

For this role you will have;

• Previous credit control experience


• Strong organisational, analytical and communication skills


• Confident IT user (Excel, Outlook, accounting systems)


• Customer‑focused, proactive and resilient


• Ability to work under pressure in a fast‑paced environments

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days please assume that your application at this stage has not been successful. As new positions arise we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

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