Credit Controller

Talent Finance | B Corp™; Poole; On-site; GBP 25,000 - 32,000; Full time

Job summary

Talent Finance is seeking an experienced Credit Controller to join on a permanent, fully onsite basis in Poole, Dorset. You will own a ledger, drive collections, and reduce aged debt while building strong customer relationships through firm but professional conversations.

The role focuses on cash collection, resolving queries, and collaborating with internal teams to remove blockers to payment. A proactive mindset and prior ERP experience are essential for success.

Qualifications

• Proven experience in credit control and debt collection.
• Ability to manage a busy ledger and meet targets.
• Strong communication and negotiation skills.
• Experience with ERP systems and customer account reconciliations.
• Manufacturing or distribution sector exposure is a plus.

Responsibilities

• Proactively chasing outstanding and overdue debt by telephone and email.
• Managing a busy portfolio of customer accounts.
• Monitoring aged debt and prioritising accounts requiring action.
• Driving cash collection and reducing overdue balances.
• Building strong relationships with customers while maintaining a professional approach to collection.
• Investigating reasons for non payment and resolving outstanding queries.
• Working closely with internal teams to remove issues preventing payment.
• Escalating problematic or significantly overdue accounts where required.
• Agreeing and monitoring payment arrangements.
• Maintaining accurate notes and records across customer accounts.
• Supporting account reconciliations and cash allocation where required.
• Producing aged debt and collections reporting.
• Supporting month end Credit Control processes.
• Identifying opportunities to improve collections processes and controls.

Skills

Credit control

Cash collection

Aged debt management

Customer relationships

Phone communication

ERP systems

Microsoft Dynamics 365

Tools

Microsoft Dynamics 365

ERP software

Job description

Credit Controller | £25,000 - £32,000 | Poole, Dorset | Permanent | Fully Onsite

Talent Finance are partnering with an established and growing UK manufacturing business to recruit an experienced Credit Controller on a permanent basis.

This is a hands on Credit Control position with a real focus on cash collection, reducing aged debt and taking ownership of customer accounts.

We're looking for someone who isn't afraid to pick up the phone, can build strong relationships with customers and is confident having firm but professional conversations when payments become overdue.

This isn't a role for someone who simply sends statements and waits for payment. The successful candidate will proactively manage their ledger, understand why invoices haven't been paid and drive outstanding balances through to resolution.

The Role

You'll take ownership of a portfolio of customer accounts and be responsible for proactively managing collections and aged debt.

Key responsibilities will include:

• Proactively chasing outstanding and overdue debt by telephone and email
• Managing a busy portfolio of customer accounts
• Monitoring aged debt and prioritising accounts requiring action
• Driving cash collection and reducing overdue balances
• Building strong relationships with customers while maintaining a professional approach to collection
• Investigating reasons for non payment and resolving outstanding queries
• Working closely with internal teams to remove issues preventing payment
• Escalating problematic or significantly overdue accounts where required
• Agreeing and monitoring payment arrangements
• Maintaining accurate notes and records across customer accounts
• Supporting account reconciliations and cash allocation where required
• Producing aged debt and collections reporting
• Supporting month end Credit Control processes
• Identifying opportunities to improve collections processes and controls

About You

We're looking for an experienced Credit Controller who genuinely enjoys collections and is comfortable taking responsibility for their own ledger.

You’ll ideally have:

• Strong previous Credit Control experience
• A proven track record of collecting overdue debt
• Experience managing a busy customer ledger
• Confidence picking up the phone and proactively chasing payment
• The ability to have difficult conversations while maintaining strong customer relationships
• Good understanding of aged debt and collections reporting
• Strong investigation and query resolution skills
• Excellent organisation and attention to detail
• Confidence working with stakeholders across a business
• A proactive and persistent approach to collections
• Experience using a large ERP system, with Microsoft Dynamics 365 advantageous

Experience within manufacturing, engineering, distribution or another fast paced environment would be particularly useful, although isn’t essential.

Most importantly, we’re looking for someone who will take ownership, be proactive and drive collections.

The Package

Salary: £25,000 - £32,000 per annum

Contract: Permanent

Location: Poole, Dorset, fully onsite

Holiday: 33 days including bank holidays

This is a great opportunity for an experienced Credit Controller looking for a permanent role where they can take real ownership of their ledger and make a visible impact on cash collection and aged debt.

Talent Finance is committed to promoting Equality, Diversity and Inclusion in the workplace. All applications are reviewed on merit, and we welcome candidates from all backgrounds.