Credit Controller

Recruitment Solutions (North West) Ltd; Lancashire; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working after probation

3 days in office / 2 days at home

Job summary

Recruitment Solutions (North West) Ltd seeks an experienced Credit Controller to join our team in Southport on a 12-month fixed-term contract. You will manage customer accounts, chase payments and maintain a healthy cash flow.

The role offers hybrid working after probation (3 days in the office, 2 days at home) and a busy, supportive environment with exposure to end-to-end credit control processes. Applicants should have strong communication and organisation skills.

Qualifications

• Strong commitment to delivering excellent customer service.
• Excellent verbal and written communication skills.
• Ability to work independently as well as in a team.
• Ability to work effectively under pressure and meet deadlines.
• Strong organisational and time-management skills.
• Excellent attention to detail and problem-solving abilities.
• Intermediate-level Microsoft Excel skills.
• Credit control or finance experience preferred but not essential.

Responsibilities

• Providing invoices, credit notes and statements to customers.
• Following collection procedures to minimise bad debt.
• Monitoring credit limits and obtaining credit reports.
• Liaising with customers to resolve queries.
• Agreeing and monitoring payment plans.
• Generating aged debt reports and contacting customers to secure payment of overdue balances.
• Taking customer card payments.
• Following procedures for closures, liquidation, administration and legal transfers.
• Credit checking and processing new customer accounts.
• Processing direct debit forms.
• Reconciling customer accounts and investigating discrepancies.
• Chasing outstanding remittances.
• Using in-house systems alongside Microsoft Office and Teams.
• Providing cover for colleagues during annual leave and supporting the team.

Skills

Customer service

Communication

Independent working

Working under pressure

Time management

Attention to detail

Problem-solving

Tools

Excel

Microsoft Teams

In-house systems

Job description

We are currently recruiting for an experienced and motivated Credit Controller to join our team on a 12-month contract based in Southport.

This is a fantastic opportunity for someone who enjoys working in a busy credit control environment, building strong customer relationships and taking ownership of their workload.

The Role

As Credit Controller, you will be responsible for managing customer accounts, reducing outstanding debt and ensuring payments are received within agreed terms.

Your key responsibilities will include:

• Providing invoices, credit notes and statements to customers.
• Following company collection procedures to minimise bad debt.
• Monitoring customer credit limits and spend, and obtaining credit reports where required.
• Liaising with internal and external customers to resolve account and payment queries.
• Agreeing and monitoring customer payment plans.
• Generating aged debt reports and proactively contacting customers by telephone and email to secure payment of overdue balances.
• Taking customer card payments.
• Following company procedures relating to business closures, liquidation, administration and legal transfers.
• Credit checking and processing new customer account applications.
• Processing direct debit forms.
• Reconciling customer accounts and investigating discrepancies.
• Chasing outstanding remittances.
• Using multiple in-house systems alongside Microsoft Office and Microsoft Teams.
• Providing cover for colleagues during periods of annual leave and supporting the wider team as required.

About You

To be successful in this role, you will:

• Be able to demonstrate a strong commitment to delivering excellent customer service.
• Have excellent verbal and written communication skills.
• Be confident working independently as well as part of a team.
• Be able to work effectively under pressure and meet deadlines.
• Have strong organisational and time-management skills.
• Demonstrate excellent attention to detail and problem-solving abilities.
• Have intermediate-level Microsoft Excel skills.
• Previous credit control or finance experience is preferred but not essential.

What We Offer

• 12-month fixed-term contract.
• Hybrid working available following successful completion of probation.
• 3 days office / 2 days working from home.
• The opportunity to join a supportive and collaborative team.
• A varied role with exposure to a broad range of credit control and customer account activities.

Disclaimer

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role.