Credit Controller

Recruitment Solutions (NW) Ltd; Lancashire; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Recruitment Solutions (NW) Ltd is seeking an experienced Credit Controller for a 12-month contract based in Southport. You will manage customer accounts, reduce debt, and ensure timely payments. The role involves invoicing, credit control procedures, credit checks, and payment plan monitoring.

You will liaise with customers, handle card payments, and generate aged debt reports while supporting the team and providing cover during holidays. Hybrid working is available after probation.

Qualifications

• Strong commitment to delivering excellent customer service.
• Excellent verbal and written communication skills.
• Able to work independently as well as in a team.
• Capable of working under pressure and meeting deadlines.
• Strong organisational and time-management skills.
• Excellent attention to detail and problem-solving abilities.
• Intermediate-level Microsoft Excel skills.
• Credit control or finance experience preferred but not essential.

Responsibilities

• Providing invoices, credit notes and statements to customers.
• Following collection procedures to minimise bad debt.
• Monitoring customer credit limits and spend; obtaining credit reports if required.
• Liaising with internal and external customers to resolve account and payment queries.
• Agreeing and monitoring customer payment plans.
• Generating aged debt reports and contacting customers to secure overdue payments.
• Taking customer card payments.
• Credit checking and processing new customer accounts.
• Processing direct debit forms.
• Reconciling customer accounts and investigating discrepancies.
• Chasing outstanding remittances.
• Using multiple in-house systems alongside Microsoft Office and Microsoft Teams.
• Providing cover for colleagues during annual leave and supporting the wider team.

Skills

Customer service

Verbal and written communication

Independent working

Working under pressure

Organisational skills

Attention to detail

Excel skills

Credit control experience

Tools

Microsoft Office

Microsoft Teams

Job description

We are currently recruiting for an experienced and motivated Credit Controller to join our team on a 12-month contract based in Southport.

This is a fantastic opportunity for someone who enjoys working in a busy credit control environment, building strong customer relationships and taking ownership of their workload.

The Role

As Credit Controller, you will be responsible for managing customer accounts, reducing outstanding debt and ensuring payments are received within agreed terms.

Your key responsibilities will include:

• Providing invoices, credit notes and statements to customers.
• Following company collection procedures to minimise bad debt.
• Monitoring customer credit limits and spend, and obtaining credit reports where required.
• Liaising with internal and external customers to resolve account and payment queries.
• Agreeing and monitoring customer payment plans.
• Generating aged debt reports and proactively contacting customers by telephone and email to secure payment of overdue balances.
• Taking customer card payments.
• Following company procedures relating to business closures, liquidation, administration and legal transfers.
• Credit checking and processing new customer account applications.
• Processing direct debit forms.
• Reconciling customer accounts and investigating discrepancies.
• Chasing outstanding remittances.
• Using multiple in-house systems alongside Microsoft Office and Microsoft Teams.
• Providing cover for colleagues during periods of annual leave and supporting the wider team as required.

About You

To be successful in this role, you will:

• Be able to demonstrate a strong commitment to delivering excellent customer service.
• Have excellent verbal and written communication skills.
• Be confident working independently as well as part of a team.
• Be able to work effectively under pressure and meet deadlines.
• Have strong organisational and time-management skills.
• Demonstrate excellent attention to detail and problem-solving abilities.
• Have intermediate-level Microsoft Excel skills.
• Previous credit control or finance experience is preferred but not essential.

What We Offer

• 12-month fixed-term contract.
• Hybrid working available following successful completion of probation.
• 3 days office / 2 days working from home.
• The opportunity to join a supportive and collaborative team.
• A varied role with exposure to a broad range of credit control and customer account activities.

Disclaimer

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.