Credit Controller

Exertis (UK) Ltd.; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy provider in Leicester is seeking a Credit Controller to manage overdue debts and maintain excellent customer service. The role involves negotiating arrangements, processing payments, and ensuring accurate customer records. Candidates should have strong negotiation skills and a solid understanding of debt collection techniques. The company offers a range of benefits, including a discretionary bonus, enhanced pension scheme, and 25 holidays plus bank holidays, recognizing the value of their team in delivering energy solutions.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistant Plan

Health plans and wellbeing support

Extensive discounts at major retailers

25 holidays plus bank holidays

Enhanced Family Friendly Leave

Qualifications

• Sound knowledge of various debt collection techniques.
• Ability to negotiate satisfactory outcomes in challenging situations.

Responsibilities

• Reduce overdue debts via a portfolio of customer accounts.
• Release orders in line with company credit policy.
• Place customers on stop where necessary and remove stops as required.
• Review credit limits and apply for increases.
• Process payments on customer accounts.
• Set up and review customer Direct Debits.

Skills

Knowledge of debt collection

Negotiation skills

Job description

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Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as a Credit Controller

As a Credit Controller, you willbe responsible fortimelycollection of overdue debts whilstmaintaininga good levelof customer service.This role requiresaccurateinformation to be recorded on customer accounts and negotiate arrangements where needed.
Here at Flogas, we may have a fossil fuels background, butwe’reworking towards delivering 100% renewable energy to our customers by 2040.We’realready supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas.We’realso developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving newbio-fuelsand renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

What you will be doing

Reduction of overdue debts via a portfolio of customer accounts, to agreed targets

Responsible for releasing orders in line with credit policy.

Responsible for placing customers on stop where necessary and removal of stops asrequired

Reviewing credit limits and applying for increased limits

Processing payments on customers’ accounts.

Reviewing and setting up customer Direct Debits

What we’ll need from you

Sound knowledge of debt collection including a variety of techniques.

Able to negotiate with to bring a satisfactory outcome to all parties in difficult circumstances.

Whatyou’llget from us

You matter. And at Flogas,we’lldo right by you with all the benefits, support, and training you need to thrive.

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

EAP (Employee Assistant Plan)

Health plans, wellbeing support, free flujabsand Eye Care Vouchers

Extensive discounts from loved brands and major retailers

25 holidays + bank holidays with 1additionalvolunteering day. *pro-rated based on contracted hours

Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.