Credit Control Specialist

Guidant Global; West End; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading recruitment firm in the UK is seeking a Credit Control Specialist for a temporary contract role. The successful candidate will manage customer accounts and conduct outbound collections while ensuring the accuracy of transaction records. Proficient use of Excel is essential, along with strong communication skills for customer interactions. This hybrid position requires being onsite three days a week and offers pay of £18.79 per hour.

Qualifications

• Experience of credit control and collections essential.
• Proficiency in Excel, with experience in manual reconciliations.
• Strong written and verbal communication skills.

Responsibilities

• Manage customer accounts using the Effies system.
• Conduct outbound collection calls to customers.
• Perform daily reconciliation of bank accounts.

Skills

Credit control experience

Proficient in Excel

Strong communication skills

Job description

Credit Control Specialist

Location: SW1P

Salary: £18.79 per hour - PAYE

Job Type: Temporary Contract

Function: Finance

Work Type: Hybrid role - onsite 3 days per week

Key Responsibilities

• Effies System Management: Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions.
• Outbound Collections: Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms.
• Manual Reconciliations: Perform daily reconciliation of bank accounts, logging all transactions accurately in Excel.
• Customer Account Updates: Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations.
• Payment Processing: Generate and send card payment links to customers, ensuring timely and secure payment processing.
• Mailbox Management: Respond promptly and professionally to customer queries regarding invoices and payments via email, ensuring excellent customer service.
• Escalation Management: Identify and elevate problematic accounts to the Effies Team for resolution through the appropriate channels.

Qualifications

• Experience of credit control and collections essential.
• Proficiency in Excel, with experience in manual reconciliations and data management.
• Familiarity with awards management platforms or working in a collections role for an events company is highly desirable.
• Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally and effectively.
• Must have experience in calling suppliers regarding collections, along with written communications.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy