Credit Control

Berwick Care; Telford; On-site; GBP 12,000; Full time

Job summary

A healthcare service provider in Telford is seeking a proactive Credit Controller to manage debtor accounts, ensure timely payment collections, and support financial health. Key responsibilities include monitoring invoices, managing credit limits, and responding to customer queries. The ideal candidate has experience in finance roles, excellent communication skills, and a systematic approach to work. This position offers a competitive salary of £12,000 per annum and a supportive working environment.

Benefits

Competitive salary (DOE)

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking and gym access

Career development opportunities

Employee assistance programme

Friendly working environment with social events

Qualifications

• Proven experience in Credit Control, Accounts Receivable, or a related finance role.
• Understanding of debt collection procedures and financial reporting.
• Familiarity with credit policies, credit checks, and risk assessment strategies.

Responsibilities

• Manage and maintain debtor accounts and ensure timely collection of payments.
• Monitor outstanding invoices and manage credit limits.
• Respond promptly to customer queries by phone and email.

Skills

Excellent communication and negotiation skills

Highly organised, proactive, and systematic approach

Proficient in accounting software and CRM systems

Strong numerical accuracy and analytical ability

Job description

We’re looking for a proactive and detail-oriented Credit Controller to join our finance team at Berwick Care.

In this role, you’ll be responsible for managing and maintaining debtor accounts, ensuring the timely collection of payments, and supporting the company’s financial health through effective credit management. You’ll take ownership of the end-to-end credit control process from monitoring outstanding invoices and chasing overdue payments to managing credit limits and ensuring compliance with company policies. The ideal candidate will be confident in communication, highly organised, and motivated to maintain strong relationships with customers while protecting the business from financial risk.

Key Responsibilities

Daily

• Review unallocated payments and chase remittances.
• Contact customers to secure payments in line with the debt collection policy.
• Respond promptly to customer queries by phone and email.
• Notify customers and internal teams when accounts are placed on hold.

Mid-Month

• Send early reminder letters and mid-month statements.
• Review credit limits and make adjustments following credit checks.
• Monitor accounts and place on stop where necessary.
• Review the Debtors Report and prepare updates for the mid-month finance meeting.

Monthly

• Send month-end statements to all customers.

Additional Responsibilities

• Provide support to the Purchase Ledger team during peak times or holidays.
• Assist with bank reconciliations, emails, and purchase invoice processing when required.

Skills & Competencies

• Excellent communication and negotiation skills.
• Highly organised, proactive, and systematic approach to work.
• Proficient in accounting software and CRM systems.
• Strong numerical accuracy and analytical ability.
• Professional and confident manner when liaising with customers and colleagues.

Qualifications & Experience

• Proven experience in Credit Control, Accounts Receivable, or a related finance role.
• Understanding of debt collection procedures and financial reporting.
• Familiarity with credit policies, credit checks, and risk assessment strategies.

Key Success Measures

• Reduction in bad debt occurrences.
• Unallocated payments volume maintained below 1.2%.
• Debtor days maintained at 38 days or below.
• Strong internal coordination with finance and sales teams.

Benefits

• Competitive salary (DOE)
• Company-wide bonus scheme
• Free lunch provided daily
• Free on-site parking and gym access
• Career development opportunities and access to external training
• Employee assistance programme for mental health and financial wellbeing
• Friendly, supportive working environment with team lunches, bake-offs, and social events
• Salary: £12,000 per annum
• Contract Type: Permanent
• Hours: One day per week (1-hour break)