Credit Administrator & Billing Specialist

Westland Horticulture Ltd; Dungannon; On-site; GBP 21,000 - 30,000; Full time

Job summary

Westland Horticulture Ltd in Dungannon seeks a Credit Administrator to join the Head Office team. You will manage credit cases, support customer service, and assist with invoicing and reporting while ensuring accuracy and efficiency.

The role requires attention to detail, multitasking under pressure, and a commitment to excellent customer service. Hours are 9:00 am to 5:30 pm, Monday to Friday, based at our Head Office in Dungannon.

Qualifications

• Minimum 1 year experience in a credit function.
• 2–3 years in an administrative role.
• Minimum 5 GCSEs (A-C) including Maths and English.
• Proficient in Microsoft Office, especially Excel.
• Excellent verbal and written communication with strong attention to detail.

Responsibilities

• Log and manage cases on the CRM system for investigation and resolution.
• Provide responsive support through the Customer Service Helpdesk.
• Process authorised credit and debit requests and maintain records.
• Issue billings and assist with invoicing.
• Complete all Return Material Authorisation (RMA) returns and refusals.
• Prepare and circulate regular reports.
• Carry out daily cash postings and bank lodgements.
• Maintain and upload documentation to customer portals.
• Carry out general administration duties as required.

Skills

Excel

Organisational skills

Verbal & written communication

Customer service

Initiative

Education

5 GCSEs (A–C) including Maths & English

Tools

CRM system

Microsoft Office

Job description

Westland Horticulture Ltd in Dungannon seeks a Credit Administrator to join the Head Office team. You will manage credit cases, support customer service, and assist with invoicing and reporting while ensuring accuracy and efficiency.

The role requires attention to detail, multitasking under pressure, and a commitment to excellent customer service. Hours are 9:00 am to 5:30 pm, Monday to Friday, based at our Head Office in Dungannon.