Credit Administrator

Westland Horticulture Ltd; Dungannon; On-site; GBP 21,000 - 30,000; Full time

Job summary

Westland Horticulture Ltd in Dungannon seeks a Credit Administrator to join the Head Office team. You will manage credit cases, support customer service, and assist with invoicing and reporting while ensuring accuracy and efficiency.

The role requires attention to detail, multitasking under pressure, and a commitment to excellent customer service. Hours are 9:00 am to 5:30 pm, Monday to Friday, based at our Head Office in Dungannon.

Qualifications

• Minimum 1 year experience in a credit function.
• 2–3 years in an administrative role.
• Minimum 5 GCSEs (A-C) including Maths and English.
• Proficient in Microsoft Office, especially Excel.
• Excellent verbal and written communication with strong attention to detail.

Responsibilities

• Log and manage cases on the CRM system for investigation and resolution.
• Provide responsive support through the Customer Service Helpdesk.
• Process authorised credit and debit requests and maintain records.
• Issue billings and assist with invoicing.
• Complete all Return Material Authorisation (RMA) returns and refusals.
• Prepare and circulate regular reports.
• Carry out daily cash postings and bank lodgements.
• Maintain and upload documentation to customer portals.
• Carry out general administration duties as required.

Skills

Excel

Organisational skills

Verbal & written communication

Customer service

Initiative

Education

5 GCSEs (A–C) including Maths & English

Tools

CRM system

Microsoft Office

Job description

We currently have an opportunity for a Credit Administrator to join our busy Head Office team in Dungannon. The successful candidate will play a key role within a growing team, assisting with daily operations while efficiently resolving customer enquiries to ensure satisfaction, maintain relationships, and support business objectives.

This role demands strong attention to detail, the ability to multitask under pressure, and a genuine commitment to delivering excellent customer service. Hours of work: 9.00 am - 5.30 pm, Monday - Friday.

Key Responsibilities:

• Log and manage cases on the CRM system for investigation and resolution, including customer service issues, credit claims, rebates, and deviations.
• Provide responsive support through the Customer Service Helpdesk, ensuring all customer, sales, and site requests are handled promptly in line with company KPIs.
• Process authorised credit and debit requests and maintain accurate records.
• Issue billings and assist with company invoicing processes.
• Complete all RMA (Return Material Authorisation) returns and refusals.
• Prepare and circulate regular reports.
• Carry out daily cash postings, including bank lodgements.
• Maintain and upload relevant documentation to customer portals.
• Undertake general administration duties such as correspondence, emailing, and word processing as required.
• Minimum 1 years' experience in a similar role within a credit function.
• 2-3 years' recent experience in an administrative role.
• Minimum 5 GCSEs (A-C) including Maths and English (or equivalent).
• Proficient in Microsoft Office, particularly Excel.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills with the ability to work on your own initiative.
• Exceptional attention to detail with a commitment to accuracy and efficiency.

Why Join Westland?

At Westland, we value teamwork, integrity, and a "can-do" attitude. As one of the UK's leading horticultural companies, we deliver an extensive portfolio of trusted gardening and wild bird care brands to retailers and consumers across the UK and Ireland.

We're proud of our reputation for quality, innovation, and exceptional service and we're looking for like minded people to join our supportive team, where every contribution helps keep our operations running smoothly during one of the most important times of the year.

Westland is an Equal Opportunities Employer