Creative Operations Lead

Gousto; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading food technology firm in Greater London seeks a Senior Creative Operations Manager to oversee creative functions, manage budgets, and lead cross-functional teams. The ideal candidate will have extensive experience in creative operations and will drive effective processes while ensuring project deliverables align with business goals. This position is full-time and requires strong leadership and communication skills, along with a deep understanding of budget management and supplier negotiations.

Qualifications

• Experience leading Creative Operations in a fast-paced environment.
• Proven ability to design and optimise operating models.
• Skilled in budget management and financial forecasting.
• Experienced in managing external supplier ecosystems.

Responsibilities

• Act as senior point of contact for creative operations.
• Lead creative planning and prioritisation process.
• Define and implement a fit-for-purpose creative operating model.
• Manage the full creative operations budget.

Skills

Microsoft Office

Graphics Design

Copywriting

Creative concept

Advertising

Communication

Adobe Creative Suite

Autodesk

Art Direction

HTML

SEO

Job description

Responsibilities

• Act as the senior point of contact for creative operations building trusted partnerships with senior stakeholders and cross-functional teams to ensure alignment with business priorities.
• Lead the creative planning and prioritisation process (Creative Prioritisation forum) with senior stakeholders ensuring resources are deployed against OKRs and timelines.
• Define implement and evolve a fit-for-purpose creative operating model that embeds scalable processes and drives long-term effectiveness.
• Own and evolve Wok-Flow acting as senior business owner for the workflow system; proactively identify and integrate new tools and automation.
• Lead strategic resourcing balancing internal freelance and external capacity to meet business priorities campaign peaks and long-range plans.
• Manage the full creative operations budget including forecasting cost-efficiency initiatives and supplier negotiations.
• Build and manage strong relationships with freelancers agencies and production partners ensuring integration into Goustos operating model and compliance with IR35 and legal requirements.
• Oversee delivery of gold-tier and high-impact productions ensuring projects are delivered on time on brand and on budget.
• Champion continuous improvement capturing learnings and driving agile ways of working across a fast-paced multichannel environment.
• Line manages and mentorthe Creative Operations team (including Traffic & Resource Management)

Qualifications

• Demonstrated experience leading Creative Operations or Resource / Traffic Management in a fast-paced in-house or agency environment.
• Proven ability to design and optimise operating models that deliver efficiency and scalability.
• Skilled in budget management financial forecasting and commercial supplier negotiations.
• Strong track record of building and managing external supplier ecosystems (freelance production agencies).
• Advanced user of workflow and project management tools (e.g. Wok-Flow Monday Asana) with the ability to implement new systems and automation.
• Experienced at influencing senior stakeholders and aligning resources to business priorities.
• Adept at managing multiple projects simultaneously balancing speed quality and creative integrity.
• Strong knowledge of legal compliance and IR35 considerations in freelance and supplier management.
• Excellent communicator and collaborator able to embed best practices across diverse teams and disciplines.
• Inspirational leader who builds culture develops people and drives continuous improvement

Additional Information

Whether its creating diversity in our recipes or building new teams we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself. Everyone is welcome and were looking for applications from people of all backgrounds and experiences.

For our roles outside of Operations most of our people spend 1 or 2 days in our offices every week combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work and if you require additional flexibility please talk to us about it.

We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need and we will make every effort to accommodate. (Eg Extra time or systems accommodations)

Employment Details

• Remote Work: No
• Employment Type: Full-time

Key Skills

• Microsoft Office
• Graphics Design
• Copywritter
• Creative concept
• Advertising
• Communication
• Adobe Creative Suite
• Autodesk
• Art Direction
• Flash
• Flex
• HTML
• SEO
• Fine art
• Quarkxpress

Experience

years

Vacancy

1