Courtroom Support & Administrative Assistant

Brook Street; Hempstalls; On-site; GBP 21,000 - 27,000; Full time

Job summary

Brook Street is seeking an administrator to provide essential support for hearing-related services. You will handle face-to-face and written correspondence, signpost users to appropriate support, and maintain accurate records while following established policies.

The role requires strong customer service skills, discretion with sensitive information and a proactive, organized approach to meeting performance targets in a busy environment.

Qualifications

• Strong customer service focus and clear communication.
• Ability to handle sensitive information and follow procedures.
• Proactive, organized approach with targets and standards.
• Comfort communicating with users with complex needs.

Responsibilities

• Prepare, facilitate and complete administrative tasks linked to hearing support.
• Respond to queries face-to-face, by phone, and in writing.
• Signpost to support using service scripts and knowledge articles.
• Follow complaints procedures and maintain records to prevent escalation.
• Process work using standard operating procedures to meet targets.

Skills

Customer service

Communication

Organization

Data privacy

Tools

MS Word

MS Excel

Job description

Brook Street is seeking an administrator to provide essential support for hearing-related services. You will handle face-to-face and written correspondence, signpost users to appropriate support, and maintain accurate records while following established policies.

The role requires strong customer service skills, discretion with sensitive information and a proactive, organized approach to meeting performance targets in a busy environment.