Frontline Justice Services Administrator

Brook Street; Norwich; On-site; GBP 21,000 - 27,000; Full time

Job summary

Brook Street is seeking an organized administrative assistant to provide front-line support across justice services. The role involves hearing-related admin tasks, handling inquiries in person, on the phone, and in writing, and guiding users to the right services with clear information.

You will follow documented processes, manage case files with careful data entry, and assist with listing, scheduling, and basic reporting.

Qualifications

• Strong customer service instincts and ability to communicate clearly with diverse people.
• High attention to detail and secure handling of information.
• Ability to manage multiple priorities in a structured way.
• Empathy and patience for users with complex needs.
• Commitment to following policies and procedures, including complaints handling.

Responsibilities

• Prepare for, facilitate and support a range of hearing-related administration tasks.
• Support users and stakeholders via face-to-face contact, telephone, and written correspondence.
• Signpost users to the right services using scripts and guidance.
• Follow complaints processes and respond promptly to prevent escalation.
• Process work to meet performance and service standards.
• Handle case files with accurate data entry and secure information management.

Skills

Customer service

Attention to detail

Multitasking

Clear communication

Policy adherence

Job description

Brook Street is seeking an organized administrative assistant to provide front-line support across justice services. The role involves hearing-related admin tasks, handling inquiries in person, on the phone, and in writing, and guiding users to the right services with clear information.

You will follow documented processes, manage case files with careful data entry, and assist with listing, scheduling, and basic reporting.