Court & Tribunal Admin Officer

Brook Street; Carlisle; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is seeking an Admin Officer to support the Courts and Tribunals in Carlisle. The role involves preparing papers, managing records, and handling enquiries with a focus on accuracy and excellent customer service.

Working Monday to Friday, 9am-5pm, with a pay rate of £12.86 per hour. DBS checks and commitment to continuous improvement may apply. This position supports vital public service operations in the local area.

Qualifications

• Experience preparing court/tribunal documents and papers.
• Ability to produce standard letters, minutes and reports from guidelines.
• Experience updating records on a computer system and data input.

Responsibilities

• Prepare papers, files and court documents for hearings.
• Produce letters, minutes and reports per guidelines.
• Update and create records on the in-house system; data input.
• Manage day-to-day logistics: post, meeting room setup.
• Handle enquiries by phone, email and in person with good service.
• Support Team Information Board to keep meetings productive.
• Process casework: orders, claims, fines and fees documentation.
• Verify documents against criteria and procedures.
• Produce basic statistical reports and process financial information as needed.
• Communicate professionally with public, judiciary and stakeholders.

Skills

Strong customer service

Administrative ability

Guideline-driven work

Discretion and initiative

Basic calculation

IT confidence

Tools

In-house computer system

Job description

Brook Street is seeking an Admin Officer to support the Courts and Tribunals in Carlisle. The role involves preparing papers, managing records, and handling enquiries with a focus on accuracy and excellent customer service.

Working Monday to Friday, 9am-5pm, with a pay rate of £12.86 per hour. DBS checks and commitment to continuous improvement may apply. This position supports vital public service operations in the local area.