App Support Officer – Flexible UK Govt, Visa Sponsorship

Naija UK Connect; Greater London; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Flexible working patterns

Generous annual leave

Civil Service pension scheme

Staff networks and employee support

Public service with real purpose

Job summary

The Ministry of Justice is seeking an Application Support Officer to join HM Courts & Tribunals Service. You will provide expert support for criminal justice applications, investigate incidents, and work with stakeholders across the UK to maintain reliable digital services.

You will engage with cross-functional teams to resolve issues, ensure service quality, and contribute to delivering vital public services within England and Wales.

Qualifications

• Experience supporting users of criminal justice applications and related business processes.
• Ability to take ownership of incidents and service requests to resolution or reassignment.
• Strong analytical and communication skills to resolve issues and explain solutions.

Responsibilities

• Investigate and manage incidents affecting criminal justice applications.
• Diagnose and resolve application issues to restore service quickly.
• Collaborate with operational teams, suppliers and partners to improve service performance.

Skills

Incident management

Problem solving

Service delivery

Stakeholder communication

Job description

The Ministry of Justice is seeking an Application Support Officer to join HM Courts & Tribunals Service. You will provide expert support for criminal justice applications, investigate incidents, and work with stakeholders across the UK to maintain reliable digital services.

You will engage with cross-functional teams to resolve issues, ensure service quality, and contribute to delivering vital public services within England and Wales.