Court Administrative Officer - Operations & Support

Brook Street; West of England; On-site; GBP 25,000 - 26,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) at Bristol Civil Justice Centre is seeking an Administrative Officer / Operational Support Officer. You will provide essential admin and operational support to ensure court services run smoothly and hearings proceed efficiently.

You will be a first point of contact for court users, offering a professional, impartial service. The role requires empathy, resilience and strong communication with diverse stakeholders.

Qualifications

• Experience in administration or customer service.
• Clear verbal and written communication.
• Strong IT skills with Microsoft Office and databases.
• Excellent attention to detail and accurate data-entry.
• Ability to organise and prioritise a varied workload.
• Professional and impartial approach when dealing with sensitive information.
• Confidence communicating with people from diverse backgrounds.
• Resilience to remain calm in challenging situations.
• Good problem-solving skills and ability to follow procedures.
• Ability to work independently and as part of a team.

Responsibilities

• Provide high-quality administrative and customer service support.
• Prepare for and support smooth running of court hearings.
• Respond to enquiries face-to-face, by phone and in writing.
• Process casework and update records and databases accurately.
• Handle case files and sensitive information securely.
• Support court users and signpost to services and information.
• Assist with listing, scheduling and diary coordination.
• Support jury administration where required.
• Book interpreters and other professionals for hearings.
• Liaise with judiciary, colleagues and external agencies.
• Escalate complaints and report facilities or IT issues.
• Carry out general administrative duties as required.

Skills

Administration experience

Verbal & written communication

IT skills (MS Office)

Data entry accuracy

Organising & prioritising

Professional & impartial

People communication

Resilience & composure

Problem solving

Teamwork

Tools

Microsoft Office

Databases

Job description

HM Courts & Tribunals Service (HMCTS) at Bristol Civil Justice Centre is seeking an Administrative Officer / Operational Support Officer. You will provide essential admin and operational support to ensure court services run smoothly and hearings proceed efficiently.

You will be a first point of contact for court users, offering a professional, impartial service. The role requires empathy, resilience and strong communication with diverse stakeholders.