Court Operations Support Officer - Flexible Hours

Ministry of Justice; Great Yarmouth; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

HM Courts & Tribunals Service is seeking an Operational Support Officer in Great Yarmouth to provide telephone and administrative support to court users, contributing to service standards across the team.

The role involves data entry, telephony, handling enquiries with empathy, and delivering high-quality customer service. You will complete 12 weeks of office-based training, with flexible patterns considered and potential travel to other courts.

Qualifikationen

• Strong customer service skills in a service-led environment.
• Excellent digital and administrative skills with attention to detail.
• Effective communication in person, over the telephone, digitally and in written communications.
• Resilient and empathetic to handle sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Aufgaben

• Data entry of paper and digital work, telephony, customer complaints and correspondence.
• Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
• Delivering a high standard of customer service, responding to enquiries with empathy and understanding.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Kenntnisse

Customer service

Communication

Digital skills

Attention to detail

Team player

Jobbeschreibung

HM Courts & Tribunals Service is seeking an Operational Support Officer in Great Yarmouth to provide telephone and administrative support to court users, contributing to service standards across the team.

The role involves data entry, telephony, handling enquiries with empathy, and delivering high-quality customer service. You will complete 12 weeks of office-based training, with flexible patterns considered and potential travel to other courts.