Public Service Operations Support | Visa Sponsorship Eligible

Naija UK Connect; Great Yarmouth; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Public service impact

12-week training program

Occasional travel

Hybrid working

Job summary

The Ministry of Justice in the United Kingdom is recruiting an Operational Support Officer for Great Yarmouth. The role provides vital telephone and administrative support to court users and progress cases through the court/tribunal system, with flexible working options and visa sponsorship for eligible applicants.

Salary is £25,582 with hybrid working arrangements. Applicants must have the right to work in the UK or be eligible for Skilled Worker visa sponsorship under transitional provisions.

Qualifications

• Strong customer service in a service-led environment.
• Proficiency in digital and administrative tasks with attention to detail.
• Excellent communication skills, in person, over the telephone, digitally and in writing.
• Discretion handling sensitive information.
• Collaborative team player with flexibility to HMCTS objectives.
• Eligibility to work in the UK or Skilled Worker visa sponsorship eligibility.

Responsibilities

• Provide telephone and administrative support to court users.
• Progress cases through the court/tribunal system.
• Engage with court users, judiciary and legal professionals.
• Handle data entry, telephony, customer complaints and correspondence.
• Maintain high standards of customer service, especially in sensitive situations.
• Occasional travel to other courts for cover.

Skills

Customer service

Administrative skills

Attention to detail

Effective communication

Discretion

Team player

Flexible working

Job description

The Ministry of Justice in the United Kingdom is recruiting an Operational Support Officer for Great Yarmouth. The role provides vital telephone and administrative support to court users and progress cases through the court/tribunal system, with flexible working options and visa sponsorship for eligible applicants.

Salary is £25,582 with hybrid working arrangements. Applicants must have the right to work in the UK or be eligible for Skilled Worker visa sponsorship under transitional provisions.