Court Services Team Leader: Lead People & Performance

Brook Street; Chelmsford; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Guaranteed interview for veterans orSp

Job summary

Brook Street is recruiting a Team Leader to manage a busy administration centre for pre and post court activity. You will act as senior on-site presence, providing first-line leadership to ensure services run smoothly for customers and colleagues.

Join a reputable organisation and lead from the front, ensuring compliance, health and safety, and information security while supporting staff development and wellbeing.

Qualifications

• Experience leading a team in a busy service centre.
• Ability to coach, develop and motivate staff to maximise performance.

Responsibilities

• Lead and support a team to deliver high quality court services and customer service.
• Manage workloads, allocate resources, and help ensure business priorities are met.
• Monitor performance, track service targets, and take action when needed.
• Coach, develop and motivate staff to maximise performance and wellbeing.
• Handle attendance, conduct and performance matters in line with policies.
• Build relationships with judiciary, court users and partner agencies.
• Act as first point of escalation for operational and customer service issues.
• Support operational change and continuous improvement initiatives.
• Ensure compliance with procedures, health and safety, and information security.
• Contribute to efficient day-to-day running of Osprey House.

Skills

Team Leadership

People Management

Communication

IT Proficiency

Tools

HMCTS systems

Job description

Brook Street is recruiting a Team Leader to manage a busy administration centre for pre and post court activity. You will act as senior on-site presence, providing first-line leadership to ensure services run smoothly for customers and colleagues.

Join a reputable organisation and lead from the front, ensuring compliance, health and safety, and information security while supporting staff development and wellbeing.