Team Leader

Brook Street; Chelmsford; On-site; GBP 26,000 - 28,000; Full time

Job summary

Brook Street, based in Chelmsford, is seeking a Team Leader to manage a busy administration centre for pre and post court activity. The role is office-based, 37 hours a week, with a salary of £14.01 per hour, and you will provide first-line leadership on site.

You'll motivate and develop the team, coordinate workloads, monitor performance, and ensure high standards of customer service and compliance within HMCTS systems. The position offers an important support function within the judiciary.

Qualifications

• Experience leading teams in a busy administration environment.
• Ability to manage workloads and resources effectively.
• Proven customer service and stakeholder engagement skills.
• Commitment to equality and inclusion.

Responsibilities

• Lead and support a team to deliver high quality court services.
• Manage workloads, allocate resources, and meet business priorities.
• Monitor performance and service targets, taking action as needed.
• Coach and develop staff to maximise performance and wellbeing.
• Handle attendance, conduct and performance matters per policy.
• Build relationships with judiciary, court users and partners.
• Be first point of escalation for operational issues.
• Support continuous improvement and compliance with procedures.

Skills

Motivate staff

Strong communication

Organisational skills

Workload management

Decision making

IT systems

Tools

HMCTS systems

Job description

Team Leader

Location: Chelmsford, CM2 5PF

£14.01 per hour | 37 hours per week | Office-based |

If you enjoy leading from the front, keeping services running smoothly, and supporting people to do their best work-this is a brilliant opportunity. Our Client (a reputed Government organisation) is hiring a Team Leader to manage a busy administration centre for pre and post court activity, act as a senior on-site presence when required, and provide first-line leadership that makes a real difference to customers and colleagues every day.

What you'll be doing:

• Lead and support a team to deliver high quality court services and excellent customer service
• Manage workloads, allocate resources, and help ensure business priorities are met
• Monitor performance, track service targets, and take action when things need improving
• Coach, develop and motivate staff to maximise performance and wellbeing
• Handle attendance, conduct and performance matters in line with relevant policies
• Build and maintain effective relationships with judiciary, court users and partner agencies
• Act as first point of escalation for operational and customer service issues
• Support operational change and continuous improvement initiatives
• Ensure compliance with procedures, health and safety, and information security requirements
• Contribute to the efficient day-to-day running of Osprey House

What you'll bring:

• The ability to motivate, support and develop others
• Strong communication and interpersonal skills-confidence with stakeholders is key
• Excellent organisational skills and strong workload management
• Ability to analyse information and make sound operational decisions
• Competent IT/system user with the ability to work effectively in HMCTS systems
• Commitment to equality, diversity and inclusion

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.