Court Services Team Lead — People & Performance

Brook Street; Chelmsford; On-site; GBP 26,000 - 28,000; Full time

Job summary

Brook Street, based in Chelmsford, is seeking a Team Leader to manage a busy administration centre for pre and post court activity. The role is office-based, 37 hours a week, with a salary of £14.01 per hour, and you will provide first-line leadership on site.

You'll motivate and develop the team, coordinate workloads, monitor performance, and ensure high standards of customer service and compliance within HMCTS systems. The position offers an important support function within the judiciary.

Qualifications

• Experience leading teams in a busy administration environment.
• Ability to manage workloads and resources effectively.
• Proven customer service and stakeholder engagement skills.
• Commitment to equality and inclusion.

Responsibilities

• Lead and support a team to deliver high quality court services.
• Manage workloads, allocate resources, and meet business priorities.
• Monitor performance and service targets, taking action as needed.
• Coach and develop staff to maximise performance and wellbeing.
• Handle attendance, conduct and performance matters per policy.
• Build relationships with judiciary, court users and partners.
• Be first point of escalation for operational issues.
• Support continuous improvement and compliance with procedures.

Skills

Motivate staff

Strong communication

Organisational skills

Workload management

Decision making

IT systems

Tools

HMCTS systems

Job description

Brook Street, based in Chelmsford, is seeking a Team Leader to manage a busy administration centre for pre and post court activity. The role is office-based, 37 hours a week, with a salary of £14.01 per hour, and you will provide first-line leadership on site.

You'll motivate and develop the team, coordinate workloads, monitor performance, and ensure high standards of customer service and compliance within HMCTS systems. The position offers an important support function within the judiciary.