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Brook Street; Chelmsford; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Guaranteed interview for veterans orSp

Job summary

Brook Street is recruiting a Team Leader to manage a busy administration centre for pre and post court activity. You will act as senior on-site presence, providing first-line leadership to ensure services run smoothly for customers and colleagues.

Join a reputable organisation and lead from the front, ensuring compliance, health and safety, and information security while supporting staff development and wellbeing.

Qualifications

• Experience leading a team in a busy service centre.
• Ability to coach, develop and motivate staff to maximise performance.

Responsibilities

• Lead and support a team to deliver high quality court services and customer service.
• Manage workloads, allocate resources, and help ensure business priorities are met.
• Monitor performance, track service targets, and take action when needed.
• Coach, develop and motivate staff to maximise performance and wellbeing.
• Handle attendance, conduct and performance matters in line with policies.
• Build relationships with judiciary, court users and partner agencies.
• Act as first point of escalation for operational and customer service issues.
• Support operational change and continuous improvement initiatives.
• Ensure compliance with procedures, health and safety, and information security.
• Contribute to efficient day-to-day running of Osprey House.

Skills

Team Leadership

People Management

Communication

IT Proficiency

Tools

HMCTS systems

Job description

£14.01 per hour | 37 hours per week | Office-based |

If you enjoy leading from the front, keeping services running smoothly, and supporting people to do their best work-this is a brilliant opportunity. Our Client (a reputed Government organisation) is hiring a Team Leader to manage a busy administration centre for pre and post court activity, act as a senior on-site presence when required, and provide first-line leadership that makes a real difference to customers and colleagues every day.

What you'll be doing:

• Lead and support a team to deliver high quality court services and excellent customer service
• Manage workloads, allocate resources, and help ensure business priorities are met
• Monitor performance, track service targets, and take action when things need improving
• Coach, develop and motivate staff to maximise performance and wellbeing
• Handle attendance, conduct and performance matters in line with relevant policies
• Build and maintain effective relationships with judiciary, court users and partner agencies
• Act as first point of escalation for operational and customer service issues
• Support operational change and continuous improvement initiatives
• Ensure compliance with procedures, health and safety, and information security requirements
• Contribute to the efficient day-to-day running of Osprey House

What you'll bring:

• The ability to motivate, support and develop others
• Strong communication and interpersonal skills-confidence with stakeholders is key
• Excellent organisational skills and strong workload management
• Ability to analyse information and make sound operational decisions
• Competent IT/system user with the ability to work effectively in HMCTS systems
• Commitment to equality, diversity and inclusion

Ready to lead a team in a role that's fast-paced, people-focused and genuinely impactful?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.